Field Engineer

Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.

We are looking to increase the capability of our services by recruiting another CCTV Field Engineer to join the team. This is a full time, permanent position and encompasses out of office hours (OOH) and requires extensive UK wide travel. The successful candidate will need to hold a Full UK Driving License. This role is a critical part of the operations team. It is the function of our Field Engineers to ensure the hardware required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manner.

Core Duties & Responsibilities:

• Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
• System commissioning – working with our engineering partners to install at client sites, ensuring systems are delivered as specified. Working on site to install and assemble system, overseeing the activities of our engineering partners and sub-contractors where necessary.
• Software configuration - adjusting system settings “at the pole”, maximising the efficiency of delivery and optimising the effectiveness of solutions in situ.
• System support – assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to troubleshoot issues and ensure maximum system uptime. Attending site for hardware replacements where required.

Required Experience & Skills:

• At least two years’ experience in a field technical role, ideally with an enforcement/CCTV/ANPR system provider.
• A solid understanding of Networking/IP.
• A good working knowledge of hardware components (PCs, cameras, wireless, etc.) and networking devices.
• Full UK Driving License.

Benefits:

• 25 days holiday + bank holidays.
• Contract: Full Time, Permanent.
• 37.5 hours per week.
• Salary - £45,000 + use of company vehicle.
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
• Healthcare Cash Plan.
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.

This is a fantastic opportunity to gain wide ranging experience with a rapidly growing software company in a developing market sector. The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery.

If this sounds like the job for you, please apply…. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.