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- Tasks: Handle complex enforcement actions and manage diverse caseloads with professionalism.
- Company: Join Marston Holdings, a leader in community wellbeing and legislative best practices.
- Benefits: Enjoy competitive salary, uncapped commission, health perks, and exclusive staff discounts.
- Why this job: Make a real impact while gaining qualifications and working in a supportive environment.
- Qualifications: Must have a full UK manual driving licence and a calm, empathetic approach.
- Other info: Flexible hours with potential travel; we value diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Field-Based Enforcement Agent (Resolution Specialist) – Gain a New Qualification While Making a Real Impact. Are you ready for a role that challenges you, supports your development, and puts you at the heart of upholding community wellbeing and legislative best practice? Marston Holdings is looking for driven individuals to join our field operations team as an Enforcement Agent, with full training and support to achieve City & Guilds Certification. This is not your typical enforcement role. You’ll be handling complex and sensitive situations, executing warrants, and addressing persistent rates evasion with professionalism and integrity. You’ll also serve as a trusted face of our organisation, applying expert judgment, managing high-stakes interactions, and upholding the highest industry standards.
What you will get in return:
- Competitive Salary & Uncapped Commission after completing training.
- Full training and support to achieve City & Guilds Certification.
- Competitive Annual Leave: Because your time matters.
- Enhanced Family Benefits: Comprehensive maternity and paternity packages to support you through every stage of life.
- Health Cash Back Plan: Access a range of health expenses coverage—we prioritise your well-being.
- Exclusive Staff Perks: Discounts on high street shopping, travel, social activities, and wellness programs to make life easier and more fun.
- Company Van: A fully equipped company vehicle to keep you mobile and comfortable.
- Fuel Card & Work Phone: Stay equipped for success every day.
- Pension Scheme: A robust pension plan to ensure peace of mind for your future.
What you will be doing:
- Deliver enforcement actions including Liability Orders and High Court Writs, with a focus on persistent evaders and high-profile cases.
- Independently manage a diverse caseload, using investigative techniques to locate individuals, assess situations, and secure payments or recover goods.
- Conduct in-person visits and sensitive conversations, including with vulnerable individuals, using empathy and professionalism to defuse conflict and reach constructive resolutions.
- Complete accurate documentation, manage payment collections, and adhere to all regulatory and procedural standards.
- Recognise and respond to sophisticated non-compliance and evasion strategies with proactive, evidence-based solutions.
- Carry out visits during early mornings, some evenings, and occasional weekends. Travel and overnight stays may be required depending on operational demand.
What we are looking for:
- Full UK Manual Driving Licence: Essential for this field-based role.
- Confident, calm, and articulate when dealing with the public—especially under pressure.
- An understanding and empathetic approach when dealing with vulnerable individuals or sensitive scenarios.
- Able to think clearly and act responsibly in the moment, with minimal supervision in field-based environments.
- Accurate in reporting, record-keeping, and handling financial transactions or sensitive data.
- A composed, mature, and adaptable attitude, with the ability to handle pressure and maintain focus.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Enforcement Agent employer: Marston Holdings
Contact Detail:
Marston Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Agent
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Enforcement Agent. Understanding the nuances of handling sensitive situations and executing warrants will help you demonstrate your readiness for the role during interviews.
✨Tip Number 2
Showcase your ability to manage high-pressure situations. Think of examples from your past experiences where you've successfully navigated challenging interactions, especially with vulnerable individuals, as this is crucial for the role.
✨Tip Number 3
Highlight your investigative skills. Be prepared to discuss how you've used these skills in previous roles or situations, as the job requires locating individuals and assessing complex scenarios.
✨Tip Number 4
Demonstrate your commitment to professional development. Mention your eagerness to achieve the City & Guilds Certification and how you plan to leverage this qualification to excel in your role as an Enforcement Agent.
We think you need these skills to ace Enforcement Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Enforcement Agent. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your ability to handle sensitive situations, manage caseloads, and maintain professionalism under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying. Discuss your understanding of the role, your empathetic approach to dealing with vulnerable individuals, and your commitment to upholding community wellbeing.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Marston Holdings
✨Showcase Your Empathy
As an Enforcement Agent, you'll be dealing with sensitive situations and vulnerable individuals. Make sure to highlight your ability to empathise and communicate effectively during the interview. Share examples of how you've handled difficult conversations in the past.
✨Demonstrate Problem-Solving Skills
This role requires quick thinking and the ability to manage high-stakes interactions. Prepare to discuss scenarios where you've successfully navigated complex problems or conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Role's Requirements
Familiarise yourself with the specific duties of an Enforcement Agent, such as executing warrants and managing diverse caseloads. Be ready to discuss how your skills and experiences align with these responsibilities, showing that you understand what the job entails.
✨Prepare for Regulatory Questions
Since the role involves adhering to regulatory standards, be prepared to answer questions about compliance and documentation. Brush up on relevant laws and regulations, and think of examples where you've ensured compliance in previous roles.
