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- Tasks: Engage with the public, manage vehicle enforcement, and ensure compliance.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Competitive pay, lifestyle benefits, training opportunities, and flexible shifts.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Full UK Driving Licence and excellent communication skills required.
- Other info: Inclusive workplace with growth opportunities and a supportive team.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Here at NSL, we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.
What does a DVLA Enforcement Officer Do?
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies, when required including Police, DVLA and VOSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment is serviced and fit for purpose, reporting faults to the Manager.
- Completes daily reports regarding activities.
What do you need to be a DVLA Enforcement Officer?
- Full UK Driving Licence
- Excellent Communication Skills
- Self Motivated
- Customer Focused
- Ability to work shifts
- Ability to work on own initiative
- Previous experience in a similar role would be ideal but not essential.
What’s in it for you?
- Competitive rates of pay
- Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing
- Excellent Reward & Recognition Scheme
- Enhanced Maternity & Paternity package (subject to eligibility criteria)
- First Class Training & Development Opportunities
- Pension Scheme
- Full Uniform provided.
- 28 days’ holiday including bank holidays.
- Regular overtime (optional)
- Flexible Shift Patterns.
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
DVLA Enforcement Officer employer: Marston (Holdings)
Contact Detail:
Marston (Holdings) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DVLA Enforcement Officer
✨Tip Number 1
Get to know the company! Research NSL and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a DVLA Enforcement Officer, you'll need to liaise with the public regularly. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the NSL team.
We think you need these skills to ace DVLA Enforcement Officer
Some tips for your application 🫡
Show Off Your Communication Skills: As a DVLA Enforcement Officer, you'll need to chat with the public regularly. Make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific experiences that relate to the job description, like any previous customer service roles or relevant skills.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your motivations for applying and what excites you about the role of an Enforcement Officer.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures your application lands in the right hands quickly!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Role Inside Out
Before the interview, make sure you understand what a DVLA Enforcement Officer does. Familiarise yourself with the responsibilities listed in the job description, such as liaising with the public and handling enforcement actions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
As an Enforcement Officer, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might be asked how you would handle difficult conversations or explain complex information to the public, so think of examples from your past experiences where you've successfully communicated under pressure.
✨Showcase Your Customer Focus
This role requires a strong customer focus, so be prepared to discuss how you've provided excellent service in previous jobs. Think of specific instances where you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to handle the public effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for an Enforcement Officer. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.
