At a Glance
- Tasks: Visit properties to resolve customer accounts and reconnect services.
- Company: Join a supportive team focused on helping customers in need.
- Benefits: Earn £130-£150 daily, enjoy flexible hours, and receive full training.
- Other info: Opportunities for career growth and work across the UK.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must have a UK driving licence and strong communication skills.
Guaranteed Daily Rate: £130-£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
Working Pattern & Benefits
- Flexible working - minimum 2 Weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
We think you need these skills to ace Self Employed Resolution Field Agent (Part/Time) in Dundee
Organisational Skills
Negotiation Skills
Case Management Skills
Communication Skills
Customer Service Skills
Dispute Resolution
Independent Working
