At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join a supportive team focused on helping customers in financial difficulty.
- Benefits: Enjoy flexible working hours, guaranteed daily rate, and full training.
- Other info: Opportunities for career progression and work across the UK.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – discussing and resolving utility accounts
- Communication & Reconnection – reconnecting customers with our clients and their services
- Welfare Utility Visits – introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – collecting accurate utility meter readings
Benefits
- Flexible working – minimum 2 weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK‑wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Dundee employer: Marston (Holdings)
As a Self-Employed Resolution Field Agent, you will enjoy the flexibility of part-time work with guaranteed daily rates, allowing you to balance your professional and personal life effectively. Our supportive work culture fosters continuous development, offering full training and opportunities for progression within the business, all while making a meaningful impact in the community by assisting customers in financial difficulty. With UK-wide opportunities and a commitment to inclusivity, we are dedicated to creating a rewarding environment for all our agents.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Dundee
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to the role of a Resolution Field Agent. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Self Employed Resolution Field Agent in Dundee
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We want to see how you can specifically contribute to the role of a Resolution Field Agent, so don’t hold back on showcasing your negotiation and case-management skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’re a great fit for the role.
Show Your Passion:Let your enthusiasm shine through in your application! We love candidates who are passionate about helping others, especially when it comes to resolving customer accounts and supporting those in financial difficulty. Share any relevant experiences that demonstrate this passion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Stuff
Before the interview, make sure you understand the key workstreams of the role. Familiarise yourself with utility accounts, reconnection processes, and welfare visits. This will show that you're genuinely interested and prepared to tackle the challenges of the job.
✨Showcase Your Skills
Highlight your organisational, negotiation, and case-management skills during the interview. Prepare specific examples from your past experiences where you've successfully resolved disputes or managed customer accounts. This will demonstrate your capability to handle the responsibilities of a Resolution Field Agent.
✨Be Professional and Personable
Since you'll be communicating with customers and clients, it's crucial to convey professionalism while also being approachable. Practice your communication style to ensure you can effectively engage with different types of people, especially those experiencing financial difficulties.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company and the role. This not only shows your interest but also helps you gauge if the position aligns with your career goals. Ask about training opportunities, support systems, and how success is measured in this role.
