At a Glance
- Tasks: Visit properties to resolve accounts and reconnect services for customers.
- Company: Join Engage Services, part of a leading group in the utility sector.
- Benefits: Earn £130–£150 daily, enjoy flexible hours, and receive full training.
- Other info: Open to all backgrounds; we value passion and merit.
- Why this job: Make a real difference while developing valuable skills in a supportive environment.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Working Pattern & Benefits
- Flexible working – minimum 2 Weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward‑thinking enforcement team. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Dumfries employer: Marston (Holdings)
Engage Services is an excellent employer for those seeking a flexible and rewarding role as a Self Employed Resolution Field Agent. With a commitment to employee growth, we provide full training and continuous support, ensuring you develop valuable skills while working independently in a supportive environment. Our inclusive culture welcomes individuals from all backgrounds, offering UK-wide opportunities and a guaranteed daily rate that reflects your skills and experience.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Dumfries
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specific workstreams they focus on. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former Resolution Field Agents on LinkedIn or other platforms. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
Practice your communication skills! As a Resolution Field Agent, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your negotiation techniques.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Self Employed Resolution Field Agent in Dumfries
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant experience!
Showcase Your Communication Skills:As a Resolution Field Agent, effective communication is key. Use your written application to demonstrate your ability to communicate professionally. We love seeing clear, concise language that reflects your understanding of the role and its requirements.
Highlight Your Flexibility:Since this role offers flexible working hours, make sure to mention your availability and willingness to adapt. We appreciate candidates who can work around client needs, so let us know when you’re available to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with us as a Resolution Field Agent!
How to prepare for a job interview at Marston (Holdings)
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with customers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle disputes and negotiate effectively.
✨Highlight Your Organisational Skills
Being organised is crucial for a self-employed role. Bring up instances where you've managed multiple tasks or projects successfully. Discuss how you prioritise your workload and ensure that you meet deadlines, as this will resonate well with the interviewers.
✨Be Open to Feedback
During the interview, express your willingness to learn and adapt. Mention any past experiences where you've received coaching or feedback and how it helped you improve. This shows that you're not just looking for a job, but are committed to personal growth and development.
