Client Account Manager (Transportation) in Dudley

Are you looking for a change of environment? Would you like to join a multi-disciplinary company with amazing growth ambitions, and are you ready to take that next step in your career? Due to the continued growth of our business, we currently have an exciting opportunity for an experienced Client Account Manager who is focused on customer service and operational delivery.

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets keeping your streets safe and accessible.

The purpose of this role is to manage the on‑going relationship and operational delivery of services to our client, ensuring SLAs, KPIs and budgets are met or exceeded. Excellent leadership and communication skills are key for this role as the successful candidate will be managing approximately 20 colleagues and in constant contact with one of our prestigious clients.

What’s in it for you?

• Competitive salary plus bonus linked to growth targets.
• 25 days annual leave plus bank holidays.
• Staff benefits designed to suit you – from discounts on retail shopping, travel and socialising to health & wellbeing.
• Pension scheme.
• Enhanced Maternity & Paternity package [subject to eligibility criteria].

What do you need to be a Client Account Manager?

• Experience of managing Profit & Loss accounts.
• Ability to deliver contractual KPIs through the management of the operational team.
• Strong leadership skills with the ability to motivate and manage a team.
• Experience of recruiting, managing performance reviews and dealing with HR related issues.
• Experience of working in partnership with internal and external stakeholders.
• Ability to manage/oversee projects.
• Ability to demonstrate quick thinking and problem solving.
• Computer literate in Microsoft Office, including Word, Excel, Outlook.
• Excellent customer service skills through both written and verbal communication.
• Target-driven.
• Driving license is desirable.
• Knowledge of the parking industry and legislation is NOT necessary, although a basic understanding prior to interview is expected.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.