At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join a supportive team focused on helping customers in financial difficulty.
- Benefits: Earn £130-£150 daily, enjoy flexible hours, and receive full training.
- Other info: Opportunities for career progression and work across the UK.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
Guaranteed Daily Rate: £130-£150 (depending on skills and experience)
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
Working Pattern & Benefits
- Flexible working - minimum 2 Weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
Self Employed Resolution Field Agent (Part-Time) in Dorchester employer: Marston (Holdings)
As a Self-Employed Resolution Field Agent, you will enjoy the flexibility of part-time work with guaranteed daily rates, allowing you to balance your professional and personal life effectively. Our supportive work culture fosters continuous training and development, providing you with opportunities to progress within the business while making a meaningful impact in the community by assisting customers in financial difficulty. With UK-wide opportunities and a focus on employee growth, this role is perfect for those seeking rewarding employment that aligns with their values.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent (Part-Time) in Dorchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marston (Holdings) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marston (Holdings) and let us see your personality shine through!
We think you need these skills to ace Self Employed Resolution Field Agent (Part-Time) in Dorchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marston (Holdings).
Get Familiar with Our Brand:Before applying, take some time to learn about Marston (Holdings) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marston (Holdings).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marston (Holdings) will surely appreciate.
