Customer Service Agent

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Customer Service Advisor

Inverness

Are you passionate about helping others and looking to build a meaningful career?

We are looking for Customer Service Advisor to join our friendly contact centre team. In this role, you will support members of the public across various channels: over the phone, email, and in writing — always providing clear, fair, and professional support.

About the role:

As a Customer Service Advisor, you will work in one of several specialist teams, which might include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines and ensuring each customer gets the right help.

This role will become remote after 6 weeks of training in our Inverness office. Support and coaching will be provided throughout your career to help you progress through our development pathways and reach your full potential.

What you will be doing:

• Handling inbound and outbound calls with care and clarity
• Responding to written enquiries with concise, evidence-based replies
• Processing payments and resolving queries
• Logging interactions accurately across systems
• Contributing to a supportive, high-performing team environment

What we are looking for:

• Strong communication skills — both verbal and written
• Customer service experience in a fast-paced setting
• Confidence using multiple IT systems
• A calm, empathetic, and solutions-focused approach
• Attention to detail and excellent time management

What\’s in it for you?

• Hours: Great work-life balance with only working 1 in 3 Saturdays!
• Monday to Friday, shifts between 8am – 8pm
• Office-based for the initial 6 weeks training, then fully remote
• Contract: Full-time or part-time options available
• Enhanced Maternity and Paternity Package (subject to eligibility)
• 25 days annual leave plus bank holidays
• Staff benefits including discounts on shopping, travel, socialising, and wellbeing

About us:

Marston Holdings Limited is the UK\’s largest judicial services company, comprising eight entities specializing in key areas of our business. We support government, utilities, and private sectors with innovative, technology-enabled solutions from design to recovery.

We are an equal opportunity employer, committed to creating an inclusive environment and considering all qualified applicants regardless of protected characteristics. New starters will require Disclosure Scotland clearance and a Court Decree check.

Additional information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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