At a Glance
- Tasks: Support customers via phone, email, and writing with clear and professional help.
- Company: Join a friendly contact centre team at Marston (Holdings) in Inverness.
- Benefits: Enjoy 25 days annual leave, enhanced family packages, and lifestyle discounts.
- Other info: Flexible shifts available to fit your lifestyle.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and confidence in IT systems required.
The predicted salary is between 20000 - 25000 € per year.
Marston (Holdings) is seeking a Customer Service Advisor in Inverness to join a friendly contact centre team. You will provide support via phone, email, and writing, ensuring every customer receives clear and professional help.
The ideal candidate should possess strong communication skills, confidence in IT systems, and a solutions-focused approach.
Benefits include:
- 25 days annual leave
- Enhanced maternity and paternity packages
- Discounts that suit diverse lifestyles
Customer Service Advisor: Flexible Shifts & 25 Days Leave employer: Marston (Holdings)
Marston (Holdings) is an excellent employer, offering a supportive work culture in Inverness where teamwork and communication thrive. With 25 days of annual leave, enhanced family leave packages, and lifestyle discounts, employees enjoy a balanced work-life experience while having ample opportunities for personal and professional growth within a friendly contact centre environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor: Flexible Shifts & 25 Days Leave
✨Tip Number 1
Make sure you research Marston (Holdings) before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being a part of their friendly contact centre.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support via phone and email, it’s crucial to demonstrate your ability to convey information clearly and professionally. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your IT skills during the interview. Be ready to discuss any relevant software or systems you've used in the past. If you can highlight your confidence in using technology, it’ll give you an edge as a Customer Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor: Flexible Shifts & 25 Days Leave
Some tips for your application 🫡
Show Off Your Communication Skills:When writing your application, make sure to highlight your strong communication skills. We want to see how you can convey information clearly and professionally, just like you would with our customers.
Be Solutions-Focused:In your application, share examples of how you've tackled challenges in the past. We love a solutions-focused approach, so let us know how you’ve helped others find answers!
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Mention your confidence in IT systems and how it relates to the job. We appreciate when candidates take the time to align their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Marston (Holdings)
✨Know the Company
Before your interview, take some time to research Marston (Holdings). Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate IT Confidence
Since the role requires confidence in IT systems, be ready to discuss any relevant software or tools you've used in previous jobs. If possible, mention specific instances where your tech skills helped improve customer interactions or streamline processes.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the company.
