At a Glance
- Tasks: Support the Customer Service Supervisor and handle public enquiries efficiently.
- Company: Join NSL, part of Marston Holdings, a leader in community services.
- Benefits: Enjoy flexible shifts, full training, and a pension plan.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a team player attitude required.
The predicted salary is between 24000 - 25989 £ per year.
Do you have great customer service skills? Are you looking to work in a busy team environment? Do you have great attention to detail and the ability to process information quickly? If so, NSL have a fantastic opportunity for a Customer Service Officer to join our Customer Service team, responsible for providing an essential interface with the local Council, Stakeholders and public.
Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
What you’ll be doing:
- Supporting the Customer Service Supervisor in the implementation and maintenance of quality systems ensuring that best practice is identified and disseminated throughout the operation
- Responsible for the processing, maintaining and updating of all calls, permits and notices
- Ensuring customer enquiries are handled quickly and efficiently
- Dealing with public enquiries and complaints in verbal and written form
- Advising the public on payment/appeal methods and other issues regarding enforcement action taken on their vehicle.
What you’ll need:
- Ability to work well in a team and independently when necessary
- Excellent communication skills both written and verbal
- Focus on issue resolution and maximising customer satisfaction
- High level of computer literacy in Microsoft Office, including Word, Excel and Outlook
- Effective written and verbal communication skills
What’s in it for you:
- Flexible shifts for better work–life balance
- Full training and development
- Pension and Death in Service benefit
- Recognition for your hard work
About Us: Marston Holdings (including our NSL brand) delivers leading technology‑enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces out and about in your local area.
All offers are subject to DBS clearance. We are an equal‑opportunity employer committed to inclusion and fairness for all.
Location: Lewisham – Lewisham High Street, SE6 2EF
Employment type: Permanent – Full‑time
Customer Service Officer in Catford employer: Marston (Holdings)
At NSL, part of Marston Holdings Ltd., we pride ourselves on fostering a dynamic and inclusive work environment where our Customer Service Officers play a vital role in enhancing community engagement. With flexible shifts, comprehensive training, and a strong emphasis on employee recognition, we empower our team members to thrive both personally and professionally. Located in the heart of Lewisham, our commitment to quality service and employee development makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Catford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston (Holdings). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston (Holdings) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer in Catford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston (Holdings):Your cover letter is your chance to shine! Tell us why you want to work at Marston (Holdings) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston (Holdings)!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
