Location: Rochdale, OL11 1RY
Salary: £27,100 per annum, with the potential to earn up to £28,200 per annum
Looking for a career, not just a job?
Marston Holdings is seeking an Operational Services Administrator to join our Criminal Fines, Liability Orders and Road Traffic team. This is a fast‑paced and rewarding role, working with a range of stakeholders to support operational delivery and achieve positive outcomes.
No previous industry experience is required, as full training and ongoing support will be provided.
What You’ll Be Doing
As an Operational Services Administrator, you’ll play a key role in ensuring our operations run smoothly and efficiently. You’ll work closely with clients, enforcement agents and internal teams, helping to manage cases from start to finish while delivering excellent service.
Your responsibilities will include:
- Managing a varied caseload and helping drive cases through to resolution.
- Acting as a key point of contact for clients, enforcement agents and internal departments.
- Investigating queries, resolving issues and identifying practical solutions.
- Coordinating activities with external partners, including enforcement agents, auction houses and service providers.
- Maintaining accurate case records and ensuring information is updated promptly.
- Supporting operational performance through effective administration and organisation.
- Working collaboratively with colleagues to achieve team objectives and service standards.
Working Hours
37.5 hours per week on a fixed shift pattern (6:00am–2:00pm or 10:00am–6:00pm), with occasional Saturdays.
What We’re Looking For
- Highly organised with excellent attention to detail.
- Strong communicator who can build positive relationships with a variety of stakeholders.
- Confident managing multiple priorities and working to deadlines.
- Proactive, adaptable and keen to learn new skills.
- Comfortable working both independently and as part of a team.
- Passionate about delivering excellent service and achieving positive outcomes.
Why Join Marston Holdings?
This role offers much more than administration. It’s an opportunity to develop valuable skills in stakeholder management, problem solving, operational coordination and case management while working within a supportive and experienced team. Many of our colleagues have progressed into specialist, supervisory and leadership positions across the business, making this an excellent opportunity for someone looking to build a rewarding long‑term career.
Benefits
Hybrid working opportunities
Full training provided
Clear career progression pathways
Opportunities to increase earnings through development and progression
Overtime opportunities available
Retail, travel and wellbeing discounts
Life insurance
Competitive annual leave entitlement
Enhanced maternity and paternity benefits (subject to eligibility)
Cycle to Work scheme
Pension contributions
We offer competitive rates of pay and a wide range of employee benefits such as high street discounts and perks, flexible working and enhanced maternity and paternity cover.
We recognise and celebrate success, your efforts won’t go unnoticed.
Your health and wellbeing is incredibly important to us, that’s why we provide all our colleagues with free access to professional, impartial advice and support through an Employee Assistance Programme, unlimited access to our wellness hub and much more.
We believe in investing in our people to support talent growth and progression. Our top class learning solutions give you the confidence to do a great job and opportunity to grow with the company.
Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us.
We’re committed to helping you plan for a secure future. Our contributory Company Pension Scheme is available to all our employees across the UK.
Built around our three core pillars: Our People, the Communities where we want to make a positive difference, and the Planet.
We encourage everyone to get involved and play their part in helping us to fulfil our ambitious commitment to making us a better business.
All successful applicants will be subject to a Disclosure and Barring Service (DBS) check. Employees are also expected to notify the company of any changes to personal circumstances that may affect their employment.
We are proud to be an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic.
