At a Glance
- Tasks: Engage with the public, provide support, and maintain a safe environment during night shifts.
- Company: Join NSL, part of Marston Holdings Ltd., a leader in community-focused services.
- Benefits: Enjoy 20 days annual leave, health cash back plan, and staff discounts.
- Other info: Flexible night shifts with opportunities for personal growth and development.
- Why this job: Make a positive impact in your community while working outdoors at night.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
Customer Support Officer - Night Shift 12 month FTC
Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that.
Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors.
These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
About The Role
We are looking for a Customer Support Officer to join our Night Shift team in Tameside.
This is an exciting opportunity for someone who enjoys working outdoors, engaging with the public, and making a positive difference within the local community.
Working across the town centre, public streets, car parks and the Market Hall, you will provide support and assistance to members of the public, encourage positive engagement, and help maintain a safe and welcoming environment.
You will work closely with local businesses, Greater Manchester Police and Tameside Council to deliver a professional and customer-focused service.
What you will be doing
- Patrolling public streets, car parks and the Market Hall to provide a visible presence.
- Assisting members of the public by offering advice, guidance and signposting to local support services.
- Managing challenging and confrontational situations in a calm and professional manner.
- Reporting equipment faults, incidents and irregularities within the town centre.
- Working alongside local businesses, Greater Manchester Police and Tameside Council to deliver contractual requirements.
- Supporting colleagues, providing cover when required and assisting with the training of new team members.
What we are looking for
- Excellent communication and customer service skills.
- Ability to remain calm and professional when dealing with difficult situations.
- Self-motivated with the ability to work independently and as part of a close-knit team.
- A passion for working outdoors and engaging with the public.
- Ability to work night shifts and remain flexible to meet operational requirements.
- Previous customer-facing experience is desirable.
A full UK driving licence and experience working with vulnerable people or community support agencies would also be advantageous.
What you will get in return
- 20 annual leave days plus bank holidays.
- Enhanced Maternity and Paternity Package (subject to eligibility criteria).
- Health Cash Back Plan.
- Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing.
- Pension Scheme.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check.
In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which meanswe'llconsider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disabilitystatusor any other protected characteristic.
We recruit and develop our people based on merit and their passion for creating better outcomes, andwe'recommitted to creating an inclusive environment for all employees
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Night Customer Support Officer in Ashton-under-Lyne employer: Marston (Holdings)
Marston Holdings is an exceptional employer located in Neath, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development alongside attractive benefits such as flexible working arrangements and enhanced family leave policies. Joining Marston Holdings means being part of a forward-thinking team dedicated to driving impactful solutions in the Traffic Technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Night Customer Support Officer in Ashton-under-Lyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston (Holdings). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston (Holdings) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Night Customer Support Officer in Ashton-under-Lyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston (Holdings):Your cover letter is your chance to shine! Tell us why you want to work at Marston (Holdings) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston (Holdings)!
How to prepare for a job interview at Marston (Holdings)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
