At a Glance
- Tasks: Manage inbound and outbound calls, negotiate solutions, and achieve performance targets.
- Company: Join Marston Holdings, the UK's largest judicial services group.
- Benefits: Competitive bonuses, career progression, work-life balance, and 25 days annual leave.
- Other info: Flexible home-working options and ongoing training to maximise your potential.
- Why this job: Build valuable skills while making a real impact in a supportive team environment.
- Qualifications: No contact centre experience needed; just bring your drive and positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Inbound Contact Centre Agent
Driven by Results? Motivated by Success? Join Marston Holdings as a Customer Contact Centre Agent.
We welcome applications from candidates with previous experience in an Enforcement company, particularly within a Contact Centre environment.
Flexible home-working arrangements may be available for suitable candidates to be discussed in the application process.
Are you a confident communicator who thrives on achieving targets, overcoming challenges, and delivering results?
Do you enjoy speaking with people, negotiating solutions, and being rewarded for your performance?
If so, this could be the perfect opportunity for you.
At Marston Holdings, we’re looking for ambitious, motivated individuals to join our growing team.
You’ll play a vital role in helping customers find practical solutions while achieving individual and team performance goals in a fast‑paced, supportive environment.
This is more than just a contact centre role – it’s an opportunity to build valuable commercial skills, earn performance‑related bonuses, and develop a long‑term career with one of the UK’s leading organisations.
- What You’ll Be Doing
- Managing inbound and outbound calls with confidence and professionalism.
- Taking ownership of customer conversations and driving positive outcomes.
- Negotiating payment arrangements in line with company policies.
- Building rapport quickly and influencing customers to reach mutually beneficial solutions.
- Accurately recording customer interactions and actions on our systems.
- Meeting and exceeding individual and team performance targets.
- Identifying vulnerable customers and ensuring appropriate support is provided.
- Maintaining regulatory compliance while delivering excellent customer outcomes.
- What We’re Looking For
Experience in a contact centre isn’t essential – we’ll provide full training. What matters most is your attitude and drive to succeed.
We’re looking for people who are
- Confident communicators who can influence conversations and build trust.
- Results‑driven and motivated by achieving targets and personal goals.
- Resilient and positive when faced with challenging situations.
- Competitive, ambitious, and eager to develop their career.
- Comfortable working in a fast‑paced environment where performance matters.
- Tech‑savvy with a strong ability to quickly learn and adapt to new systems and technologies.
- Professional, accountable, and focused on delivering the right outcomes.
Whether you’ve worked in sales, collections, customer service, retail, hospitality, or another target‑focused role, we’d love to hear from you.
Why Join Marston Holdings?
We recognise and reward hard work and success.
- What’s In It For You
- Competitive bonus and incentive opportunities.
- Clear opportunities for career progression and development.
- Access to industry‑leading technology.
- A high‑performing, supportive team culture.
- Work‑life balance with only 1 in 3 Saturdays required.
- Shifts between 8am and 8pm, Monday to Friday.
- 25 days annual leave plus bank holidays.
- Enhanced maternity and paternity benefits (eligibility criteria apply).
- Pension scheme.
- Staff discounts on shopping, travel, leisure, wellbeing, and more.
- Ongoing training and support to help you maximise your potential.
Who We Are
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions.
Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities.
With 5,000+ employees and a wide‑reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.
We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check.
In addition the post holder is expected to keep the Company updated if their personal circumstances change.
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Inbound Contact Centre Agent in Worcester employer: Marston Holdings Limited
Marston Holdings Limited is an excellent employer, offering a supportive and inclusive work environment for its Outdoor Parking Enforcement Officers in Newark on Trent. With flexible working hours, comprehensive training, and attractive employee benefits such as health perks and pension schemes, the company prioritises employee growth and well-being, making it a rewarding place to build a career while contributing to public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Contact Centre Agent in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston Holdings Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston Holdings Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Contact Centre Agent in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston Holdings Limited:Your cover letter is your chance to shine! Tell us why you want to work at Marston Holdings Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston Holdings Limited!
How to prepare for a job interview at Marston Holdings Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
