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- Tasks: Maintain Pay & Display machines and manage suspension signage efficiently.
- Company: Join Marston Holdings, a leader in tech-enabled community services.
- Benefits: Enjoy flexible shifts, health support, and exciting perks.
- Other info: Great training and career growth opportunities await you!
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Full UK Driving License and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and reliable Revenue Support Officer to join our team. As a Revenue Support Officer, you will be responsible for ensuring the accurate and efficient maintenance of Pay & Display machines, as well as the erection and removal of suspension signage in full compliance with Brent protocol.
What you’ll be doing:
- Ensure all P & D machines are checked and maintained in line with daily schedule.
- Respond to all first line maintenance calls from the public in a timely manner.
- Ensure all faults are fixed at first line maintenance level.
- Report all faulty machines in line with Brent protocol.
- Escalate faulty machines to second line maintenance team if unable to fix by first line maintenance team.
- Replace batteries on P & D machines when necessary.
- Erect and remove suspension labels as per daily schedule.
- Efficiently erect suspension labels in line with Brent protocol.
- Clean all P & D machines as per maintenance schedule and report any vandalism to line manager.
- Complete daily maintenance task on a spreadsheet online.
- Report all P & D machines with failed cash collection on a regular basis.
- Strong organisational skills with the ability to manage both field-based and administrative responsibilities.
- Ability to work independently and demonstrate safe lone-working practices.
- Any ad hoc duties as required by management.
What we’re looking for:
- All applicants must hold a Full UK Driving License.
- A keen eye for detail.
- Previous revenue support officer experience is desirable.
- Customer focused and able to effectively deal with challenging calls, customers and contacts in a calm and empathetic manner.
- Excellent communication skills – the ability to convey messages concisely both verbal and written.
- Excellent organisation skills and can work as part of a team and on own.
- Positive and self‑motivated.
- Ability to multi‑task.
- Good IT skills, able to work on MS Office and customer databases.
What’s in it for you:
- Flexible shifts for better work–life balance.
- Full training, development and uniform.
- Competitive leave and family‑friendly benefits.
- Health & wellbeing support plus gym discounts.
- Retail, travel and leisure perks.
- Green travel schemes.
- Pension and Death in Service benefit.
- Recognition for your hard work.
About Us
Marston Holdings (including our NSL brand) delivers leading technology‑enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces out and about in your local area. All offers are subject to DBS clearance. We are an equal‑opportunity employer committed to inclusion and fairness for all.
Revenue Support Officer in Wembley employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Support Officer in Wembley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marston Holdings and their NSL brand. Understanding their values and services will help you connect your skills to what they need, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and maintenance tasks. Think about examples from your past experiences that showcase your problem-solving skills and ability to handle challenging situations.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight how you manage your time and tasks effectively. Mention any tools or methods you use to stay organised, especially when juggling field-based and administrative responsibilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Revenue Support Officer in Wembley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience as a Revenue Support Officer. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service and organisational abilities!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a well-presented application!
Highlight Your Attention to Detail: As a Revenue Support Officer, a keen eye for detail is crucial. In your application, mention specific examples where you've demonstrated this skill, whether it’s in maintenance tasks or handling customer queries. We appreciate candidates who can spot the little things!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Machines
Familiarise yourself with the Pay & Display machines and their maintenance requirements. Understand common faults and how to address them, as this will show your proactive approach and technical knowledge during the interview.
✨Demonstrate Customer Focus
Prepare examples of how you've handled challenging customer interactions in the past. Highlight your ability to remain calm and empathetic, as this is crucial for a Revenue Support Officer dealing with the public.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. Mention any tools or methods you use to stay organised, especially when juggling field-based and administrative responsibilities.
✨Communicate Clearly
Practice conveying your thoughts concisely, both verbally and in writing. Since excellent communication skills are essential for this role, consider preparing a brief summary of your relevant experience to share during the interview.