Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join a dynamic team focused on customer support and financial assistance.
- Benefits: Enjoy flexible working hours, guaranteed daily rate, and full training.
- Other info: Opportunities for career progression and work across the UK.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must have a UK driving licence, own vehicle, and strong communication skills.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Benefits
- Flexible working – minimum 2 Weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
Self Employed Resolution Field Agent in Sunderland employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent in Sunderland
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives us a chance to see how well you fit into our culture!
✨Tip Number 2
Practice your pitch! You’ll want to clearly explain your skills and experiences that relate to being a Resolution Field Agent. We love seeing candidates who can confidently communicate their value.
✨Tip Number 3
Be ready for situational questions during interviews. Think about past experiences where you've resolved disputes or helped customers. We want to hear how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, applying through our website is the best way to get noticed!
We think you need these skills to ace Self Employed Resolution Field Agent in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the role of a Resolution Field Agent. We want to see how your skills in negotiation and case management shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re interested in the role and how your background makes you a great fit for our team.
Showcase Your Communication Skills: Since you'll be dealing with customers and clients, it’s important to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and clients, be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved disputes or helped someone in a difficult situation. This will highlight your ability to connect with people effectively.
✨Highlight Your Organisational Skills
As a self-employed agent, you'll need to manage your time and tasks efficiently. Bring up instances where you've juggled multiple responsibilities or managed your schedule well. This will reassure them that you can handle the flexibility and independence of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.