At a Glance
- Tasks: Reconnect customers with clients through engaging visits and effective communication.
- Company: Join Marston Holdings, a leader in integrated technology solutions.
- Benefits: Enjoy 25 days leave, competitive salary, bonuses, and training opportunities.
- Other info: Flexible travel, inclusive culture, and career growth await you!
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to make a difference and help reconnect customers with our clients? Do you thrive on helping people and ensuring they have a positive experience? We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Slough area.
As a Resolution Officer, you will visit our client's customers at their premises - both commercial and residential - to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information. This is a full-time role (40 hours per week) that involves regular travel, high mileage, and occasional overnight hotel stays. To support this, we offer either a £2,500 annual vehicle allowance or a company van, strictly for business use.
What you will be doing:
- Visit commercial and residential premises to reconnect customers with our clients.
- Establish and verify occupier details during visits.
- Confirm accurate meter readings and provide necessary information.
- Identify and appropriately handle all disputes in line with company procedures.
- Proactively work towards all targets set by the company.
- Communicate effectively and professionally with all customers and clients.
- Work within the policies, procedures, aims, objectives, and philosophy of the company.
- Be receptive to coaching and feedback to enhance performance delivery.
What we are looking for:
- Previous experience in a similar role.
- Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
- Proactive approach towards achieving set targets.
- Flexibility to work in your local area.
- Ability to work alone.
- Customer focused with ability to identify vulnerabilities.
- Openness to coaching and feedback for continuous improvement.
- Full driving licence and car are desirable for ease of travel within the area.
What's in it for you?
- 25 days annual leave plus bank holidays
- Competitive salary
- Bonus and car allowance
- Training and Development
- Pension scheme
- Death in service
If this sounds like the role for you… Apply now!
A bit about us: Marston Holdings Ltd are formed of nine brand entities, each with specialist skills and knowledge that together provide services to support the government, utilities and private sectors through the delivery of market leading integrated technology-enabled solutions, from design and implementation to management and recovery. Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Resolution Specialist in Slough employer: Marston Holdings Limited
Marston Holdings Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Resolution Specialist in the Slough area, you will benefit from competitive salaries, generous annual leave, and a commitment to your professional advancement through training opportunities. With a focus on making a meaningful impact in the community, this role provides unique advantages such as a vehicle allowance or company van for business use, ensuring you can effectively engage with customers while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Specialist in Slough
✨Tip Number 1
Get to know the company inside out! Research Marston Holdings and understand their values, services, and the role of a Resolution Officer. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Resolution Officer, you'll be interacting with various customers. Role-play scenarios with friends or family to boost your confidence and ensure you can handle different situations professionally.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for opportunities to come to you. Apply through our website and reach out to connections in the industry. Networking can open doors you didn’t even know existed!
✨Tip Number 4
Show your willingness to learn! During interviews, express your openness to coaching and feedback. Highlighting your commitment to continuous improvement will resonate well with employers looking for dedicated team members.
We think you need these skills to ace Resolution Specialist in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Resolution Specialist. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Focus:Since this role is all about reconnecting customers, share specific examples of how you've positively impacted customer experiences in the past. We want to see your passion for helping people shine through!
Be Professional Yet Approachable:While we appreciate professionalism, don’t forget to let your personality come through in your writing. We’re looking for someone who can communicate effectively and build rapport with diverse individuals.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Marston Holdings Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resolution Specialist. Familiarise yourself with the tasks like visiting customers, confirming meter readings, and handling disputes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Resolution Officer, you'll be interacting with a diverse range of people. Prepare examples from your past experiences where you've successfully communicated or resolved issues with customers. Highlight your ability to connect with different backgrounds and how you can ensure a positive experience for clients.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions. Think about how you would handle disputes or difficult customers. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Demonstrate Your Proactive Approach
The job requires a proactive mindset, so be prepared to discuss how you've previously set and achieved targets. Share specific examples of how you took initiative in past roles, whether it was improving customer satisfaction or streamlining processes. This will show that you’re aligned with the company’s goals.
