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For Companies At a Glance
- Tasks: Manage client contracts and drive innovative transport technology projects.
- Company: Join Marston Holdings, the UK's leader in transportation services.
- Benefits: Enjoy healthcare plans, discounts, 25 days holiday, and enhanced family leave.
- Why this job: Shape the future of smart cities while building strong client relationships.
- Qualifications: Experience in project management and excellent communication skills required.
- Other info: Be part of a diverse team committed to inclusivity and growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation? We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.
What You'll Be Doing
- Manage day-to-day service delivery across client contracts
- Own relationships from implementation through to renewal
- Monitor performance against KPIs/SLAs, and oversee reporting
- Proactively communicate service updates to clients
- Identify and lead new project rollouts (e.g. firmware, relocations, expansions)
- Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation
- Spot upsell opportunities and help fuel growth
What You’ll Bring
- Strong project or service delivery background
- Experience with budgets, invoicing, and client reporting
- Excellent communication and organisational skills
- Ability to manage multiple projects and stakeholders with confidence
- A proactive, solution-focused mindset
What’s In It for You?
- Healthcare Cash Plan
- Discounts on retail, travel, wellbeing & more
- Life Insurance
- 25 days holiday + bank holidays
- Cycle to Work Scheme
- Enhanced maternity & paternity packages (eligibility applies)
- Pension contributions
About Us
Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.
Join Us
If you're ready to deliver excellence and grow with a forward-thinking team - apply now. We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.
Service Delivery Manager employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its projects. Show us you’re genuinely interested in what we do at Marston Holdings, and be ready to discuss how your experience aligns with our mission to build smarter, greener cities.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and really keen on joining our team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your project management background and any relevant client relationship experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about smart city innovation and how your proactive, solution-focused mindset can contribute to our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Stuff
Before the interview, dive deep into the company’s projects and values. Understand their approach to service delivery and smart city innovation. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles that highlight your project management skills and client relationship building. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like managing multiple projects or resolving client issues. Think of scenarios where you’ve successfully navigated challenges and be prepared to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s future projects or their approach to client relationships. This shows you’re engaged and thinking about how you can contribute to their success.
