At a Glance
- Tasks: Visit properties to resolve accounts and reconnect services for customers.
- Company: Engage Services, part of Marston Holdings, known for inclusivity and innovation.
- Benefits: Flexible hours, guaranteed daily rate, full training, and career progression opportunities.
- Other info: Open to all backgrounds; we value learning and growth.
- Why this job: Make a real difference in people's lives while gaining valuable skills.
- Qualifications: UK driving licence, own vehicle, strong communication and organisational skills.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities – Discussing and resolving utility accounts
- Communication & Reconnection – Reconnecting customers with our clients and their services
- Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads – Collecting accurate utility meter readings
Working Pattern & Benefits
- Flexible working – minimum 2 Weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Self Employed Resolution Field Agent employer: Marston Holdings Limited
Engage Services is an excellent employer for those seeking a flexible and rewarding role as a Self Employed Resolution Field Agent. With a commitment to employee growth, we provide full training and continuous support, allowing you to develop valuable skills while working independently in a dynamic environment. Our inclusive work culture and guaranteed daily rates ensure that you can thrive both personally and professionally, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specific workstreams they focus on. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to engage with customers effectively. Role-play scenarios with friends or family to build your confidence in discussing utility accounts and resolving disputes.
✨Tip Number 3
Network like a pro! Connect with current or former Resolution Field Agents on LinkedIn or other platforms. They can provide insights into the role and may even share tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Engage Services site. This way, we can keep track of your application and get back to you faster!
We think you need these skills to ace Self Employed Resolution Field Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of a Resolution Field Agent. We want to see how you can tackle those key workstreams, so don’t hold back!
Showcase Your Communication Skills:Since you'll be dealing with customers and clients, it's essential to demonstrate your ability to communicate effectively. Use clear and professional language in your application to reflect this skill.
Highlight Relevant Experience:If you've got experience in customer service, negotiation, or case management, make sure to mention it! We love seeing how your background can contribute to our mission of resolving customer accounts.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle disputes and negotiate effectively.
✨Highlight Your Organisational Skills
Being organised is crucial for a Resolution Field Agent. Think of specific instances where you've managed multiple tasks or projects successfully. Share these examples during your interview to illustrate your ability to work independently while following company procedures.
✨Be Open to Feedback
Engage Services values continuous improvement, so be prepared to discuss how you've responded to feedback in the past. Show that you're willing to learn and adapt, which is essential for success in this role. This attitude can set you apart from other candidates.
