At a Glance
- Tasks: Support customers by handling calls and solving problems with empathy and professionalism.
- Company: Join Marston Holdings, the UK's largest judicial services group with a purpose-driven mission.
- Benefits: Enjoy competitive bonuses, work-life balance, hybrid working, and 25 days annual leave.
- Other info: Be part of a supportive team that values inclusion, fairness, and integrity.
- Why this job: Make a real difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: No experience needed; just bring your great communication skills and a caring attitude.
The predicted salary is between 22000 - 26000 £ per year.
Location: Rochdale
Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you - we’d love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives. At Marston Holdings, we're not just another contact centre. We’re a trusted partner to government and private sector clients, delivering intelligent, tech-driven solutions that make communities stronger and fairer. In this role, you’ll be on the front line - supporting customers, solving problems, and making sure every conversation counts.
What You Will Be Doing:
- Handling inbound and outbound calls with clarity and professionalism.
- Logging accurate details using our bespoke systems - attention to detail is key!
- Working with customers to negotiate payment plans in line with our company guidelines.
- Identifying and responding appropriately to vulnerable individuals.
- Maintaining regulatory compliance while always keeping customer care at the heart of what you do.
What We Are Looking For:
- You don’t need call centre experience – we’ll give you all the training you need. What matters to us is who you are:
- A great communicator - clear, calm, and reassuring.
- A problem solver who’s not afraid to think on their feet.
- Proficient with tech and quick to learn new systems.
- Empathetic, fair, and professional - especially in challenging conversations.
- Someone who cares about doing the right thing and representing a company with integrity.
Why You Will Love It Here:
- We believe in supporting our people so they can do their best work—and enjoy doing it:
- Competitive bonus schemes and incentives.
- Work-life balance - only 1 in 3 Saturdays required!
- Shifts between 8am–8pm, Monday to Friday.
- Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work.
- Free on-site parking facilities.
- Supportive, dynamic and friendly team.
- 25 days annual leave plus bank holidays.
- Enhanced maternity/paternity packages (eligibility criteria apply).
- Pension scheme.
- Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more.
- A values-driven team where inclusion, fairness, and integrity aren’t just buzzwords.
Who We Are:
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Inbound Contact Centre Agent in Rochdale employer: Marston Holdings Limited
At Marston Holdings, we pride ourselves on being more than just a contact centre; we are a community-focused employer that values empathy, integrity, and professional growth. Located in Rochdale, we offer a supportive work environment with competitive benefits, including flexible hybrid working options, generous annual leave, and a commitment to employee wellbeing. Join our dynamic team where your contributions can make a real difference in the lives of individuals and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Contact Centre Agent in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston Holdings Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston Holdings Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Contact Centre Agent in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston Holdings Limited:Your cover letter is your chance to shine! Tell us why you want to work at Marston Holdings Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston Holdings Limited!
How to prepare for a job interview at Marston Holdings Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
