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- Tasks: Be the go-to person for facilities support and keep our workplaces running smoothly.
- Company: Join Marston Holdings, a respected and growing organisation with a collaborative culture.
- Benefits: Earn up to £30,000, enjoy hybrid working, and access flexible staff benefits.
- Other info: Opportunities for growth and development in a supportive team environment.
- Why this job: Make a real impact in a fast-paced role where no two days are the same.
- Qualifications: Strong communication skills, attention to detail, and experience with facilities management systems.
The predicted salary is between 30000 - 30000 £ per year.
Join Marston Holdings as a Facilities Helpdesk Coordinator. Keep Things Running. Solve Problems Fast. Be The Go To Person That Keeps Our Workplaces Moving!
At Marston Holdings, we are looking for an organised, proactive, and customer focused Facilities Helpdesk Coordinator to become the central point of contact for facilities support across the organisation. This is a fast paced and rewarding role where no two days are the same. From coordinating contractors and managing maintenance schedules to resolving urgent issues and supporting compliance, you will play a key role in delivering an outstanding workplace experience.
What You Will Be Doing
- Managing the Facilities Helpdesk inbox, calls, and ticketing system
- Logging and prioritising maintenance requests accurately and efficiently
- Coordinating engineers, contractors, and suppliers
- Tracking reactive and planned maintenance tasks through to completion
- Escalating urgent facilities issues quickly and effectively
- Supporting Planned Preventive Maintenance programmes
- Maintaining compliance records and service documentation
- Producing KPI reports and helping drive service improvements
- Communicating updates clearly with colleagues and stakeholders across the business
What You Will Bring
- A confident communicator with excellent customer service skills
- Someone who thrives in a busy environment and stays calm under pressure
- Strong organisational skills with the ability to multitask effectively
- Excellent attention to detail and a proactive mindset
- Experience using CAFM or Facilities Management systems
- Good knowledge of Microsoft Office including Excel, Outlook, Teams, and Word
- A reliable and professional team player with a positive attitude
What’s In It For You
- Up to £30,000 (DOE)
- Hybrid working (2 - 3 days WFH)
- Permanent, full-time role (37.5 hours/week)
- A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
- Healthcare cash plan
- 24 days’ holiday plus holidays
- Enhanced maternity and paternity packages (eligibility criteria apply)
Why Join Marston Holdings?
- Be part of a respected and growing organisation
- Work within a supportive and collaborative team
- Gain exposure to a wide range of facilities and operational projects
- Opportunities for growth and development
- Play a vital role in keeping our operations safe, compliant, and efficient
If you are ready to build your career in Facilities Management and want to join a business where your work truly makes a difference, we want to hear from you.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Facilities Helpdesk Coordinator in Rochdale employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Facilities Helpdesk Coordinator roles. Practice your responses, focusing on your organisational skills and customer service experience to show you're the perfect fit.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled urgent issues in the past, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Facilities Helpdesk Coordinator in Rochdale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities management. We want to see how your skills match the role of Facilities Helpdesk Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: As a Facilities Helpdesk Coordinator, you'll be the go-to person for communication. Use your application to demonstrate your confident communication style. Whether it’s through clear writing or examples of how you’ve effectively communicated in past roles, let us see your skills shine!
Highlight Your Organisational Skills: This role is all about keeping things running smoothly, so make sure to emphasise your organisational abilities. Share specific examples of how you've managed multiple tasks or projects at once, and how you stay calm under pressure. We love a proactive mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Marston Holdings!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like managing the helpdesk inbox and coordinating maintenance tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about being the go-to person for facilities support, be prepared to discuss your customer service experience. Think of specific examples where you've resolved issues or helped colleagues. This will demonstrate your proactive mindset and ability to thrive in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle urgent facilities issues or manage multiple tasks. Practice your responses by thinking through potential situations you might face in the role. This will help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.