At a Glance
- Tasks: Help customers with their queries and resolve issues efficiently.
- Company: Join a leading tech-driven field services provider with a positive impact.
- Benefits: Enjoy flexible hours, 25 days leave, health cash plan, and lifestyle discounts.
- Other info: Part-time role with opportunities for career growth in a supportive environment.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in handling calls and resolving issues; Microsoft Office skills are a plus.
The predicted salary is between 27947 - 34157 £ per year.
Customer Contact Agent Location: Rochdale
Are you a natural people-person who thrives on helping others? Are you calm under pressure, with a positive outlook and a passion for doing the right thing? We have an exciting opportunity for a Customer Contact Agent to join our team. As a Customer Contact Agent, you will be joining an existing team who delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf of our clients in the utility industry.
This is a part-time role, working 22.5 hours per week, Monday to Friday, between 9am and 5pm.
What we are looking for:
- Experience of handling and resolving difficult situations
- Capable of handling high volume calls efficiently and professionally
- Ability to successfully meet client SLA’s
- Good understanding and use of Microsoft Office Applications
- Excellent phone manner
- Strong time management and organisational skills
- Utilities knowledge would be advantageous
What's in it for you?
- Hours: Monday - Friday between 9am – 5pm
- Contract: Part time 22.5 hours per week
- Free onsite parking
- Enhanced Maternity and Paternity Package (subject to eligibility criteria)
- 25 days annual leave plus bank holidays
- Health Cash Plan
- Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel, socialising and wellbeing
Who we are:
Engage is a technology-driven field services provider part of Marston Holdings Limited. Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.
Customer Service Agent - Part Time in Rochdale employer: Marston Holdings Limited
Marston Holdings is an exceptional employer that prioritises employee growth and a supportive work culture in Rochdale. With a commitment to diversity and inclusion, we offer hybrid working arrangements, generous holiday allowances, and comprehensive health benefits, ensuring our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions directly impact our success in delivering essential services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Part Time in Rochdale
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marston Holdings Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marston Holdings Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Agent - Part Time in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marston Holdings Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Marston Holdings Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marston Holdings Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marston Holdings Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marston Holdings Limited will surely appreciate.
