At a Glance
- Tasks: Support customers by handling calls, processing payments, and resolving queries with empathy.
- Company: Join Marston Holdings, the UK's largest judicial services group with a positive impact.
- Benefits: Enjoy competitive leave, discounts, and a supportive team environment.
- Other info: Part-time role with flexible shifts and opportunities for career growth.
- Why this job: Gain valuable experience in a dynamic contact centre while helping people every day.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Location: Rochdale
Part Time – Fixed Term (6 Months)
Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team in Oldham. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you. As a Customer Service Agent, you will play a vital role in supporting customers and guiding them towards the right solutions. You’ll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner. This is a part-time 20 hours per week, fixed-term role for 6 months. You will be working 4 hours per day, Monday to Friday, on fixed shifts: either morning (8am–12pm) or afternoon (4pm–8pm).
This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.
What You Will Be Doing:
- Handling inbound customer calls
- Taking and processing payments accurately
- Supporting customers with applications and account queries
- Managing sensitive or difficult conversations with confidence and empathy
- Updating customer records using internal systems
What We Are Looking For:
- Experience handling and resolving challenging customer situations
- Excellent communication and listening skills
- Strong organisational and time management abilities
- Confident using Microsoft Office applications
- A professional and friendly phone manner
- Able to work independently as well as part of a team
What’s in It for You?
- Free on-site parking facilities
- Supportive, dynamic and friendly team
- Competitive annual leave
- Enhanced maternity/paternity packages (eligibility criteria apply)
- Pension scheme
- Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
- A values-driven team wherein inclusion, fairness, and integrity aren’t just buzzwords
Who We Are:
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Customer Service Agent - Part Time in Rochdale employer: Marston Holdings Limited
Marston Holdings Ltd is an excellent employer, offering a supportive and dynamic work environment in Rochdale for Customer Service Agents. With a focus on employee growth, competitive benefits including enhanced maternity/paternity packages, and a commitment to inclusion and integrity, you will be part of a values-driven team dedicated to making a positive impact in the community. This part-time role provides a unique opportunity to gain valuable experience while enjoying the flexibility of fixed shifts and access to various staff benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Part Time in Rochdale
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marston Holdings Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marston Holdings Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Agent - Part Time in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marston Holdings Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Marston Holdings Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marston Holdings Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marston Holdings Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marston Holdings Limited will surely appreciate.
