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- Tasks: Deliver top-notch customer service and resolve overdue accounts in a fast-paced environment.
- Company: Leading judicial services provider with a focus on support and inclusivity.
- Benefits: Enjoy 25 days annual leave, health cash plans, and competitive benefits.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Experience in handling difficult situations and managing high call volumes.
- Other info: Great development pathways and an inclusive work culture await you.
The predicted salary is between 30000 - 42000 £ per year.
A leading judicial services provider is seeking a Customer Contact Agent in Rochdale to deliver high-quality customer service and resolve overdue accounts.
Candidates should have experience handling difficult situations and managing high call volumes.
This full-time, temporary role offers competitive benefits, including 25 days annual leave and health cash plans.
Join a supportive team that promotes development pathways and cultivates an inclusive work environment.
Customer Contact Agent – Utilities Resolution & Support in Rochdale employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Agent – Utilities Resolution & Support in Rochdale
✨Tip Number 1
When you’re prepping for that interview, think about the tough situations you've handled in the past. We want to hear how you turned a challenging call into a positive outcome. It’s all about showing your problem-solving skills!
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on your communication skills and how you can convey empathy while managing high call volumes. We know you’ve got it in you!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values will help you align your answers with what they’re looking for. Plus, it shows you’re genuinely interested in being part of their supportive team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see you join us in delivering top-notch customer service and making a difference in the utilities sector!
We think you need these skills to ace Customer Contact Agent – Utilities Resolution & Support in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in handling difficult situations. We want to see how you've managed high call volumes and resolved issues effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Contact Agent role. Share specific examples of your past experiences that align with the job description.
Showcase Your Communication Skills: As a Customer Contact Agent, communication is key. In your application, demonstrate your ability to convey information clearly and concisely. We love candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity in Rochdale!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Contact Agent and the specific challenges that come with it. Brush up on your knowledge of utilities and overdue accounts, as well as common customer service scenarios. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences where you've successfully handled difficult situations or managed high call volumes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving abilities and how you can contribute to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, development pathways, or how they handle particularly challenging customer interactions. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company is looking for someone who fits into their supportive and inclusive environment, so being authentic can help you stand out. Just relax, be friendly, and remember that they want to get to know the real you!
