At a Glance
- Tasks: Manage client accounts and build strong relationships to drive satisfaction and growth.
- Company: Join the UK's largest judicial services company with a focus on innovation.
- Benefits: Competitive salary, bonuses, flexible work, healthcare, and career development.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering exceptional client outcomes in a dynamic environment.
- Qualifications: Experience in client management, strong communication skills, and attention to detail.
The predicted salary is between 33075 - 40425 £ per year.
Client Relations Manager – Private Sector
Location
Rochdale (Hybrid), with occasional travel to meet clients
Engage, part of Marston Holdings Ltd, is a field solutions business, conducting more than 50,000 visits to people and property every month.
As a field services provider, we pride ourselves on our flexibility and adaptability.
Every client has their own unique requirements, and we strive to ensure that our technology and the skills and knowledge of our field force always exceed expectations.
We are looking for a Client Relations Manager to join our team and take ownership of a portfolio of key private sector clients.
With a primary focus on our Engage portfolio: spanning early-stage collections, field services, metering and specialist services — you’ll build trusted client relationships, oversee service performance and help drive client satisfaction, retention and growth.
You’ll also support a portfolio of High Court Enforcement accounts.
Working closely with Operations, Compliance, Business Development and senior stakeholders, you’ll be the vital link between our clients and operational teams, ensuring services are delivered effectively, compliantly and in line with contractual commitments.
Key Responsibilities
- Manage and develop a portfolio of private sector client accounts.
- Build strong relationships with clients at operational and management level.
- Monitor SLAs, KPIs and financial performance, providing clear reporting and insight.
- Resolve client queries, complaints and escalations promptly and professionally.
- Work with operational and compliance teams to ensure high-quality, compliant service delivery.
- Identify opportunities for account growth, service improvements and cross-selling.
- Support client onboarding, contract renewals and business development activity.
- Act as the Voice of the Client, sharing feedback and market insight across the business.
- Stay up to date with relevant industry, legislative and regulatory requirements.
- What we are looking for
- Proven experience in client account management, ideally within debt recovery, enforcement, utilities, energy or another regulated environment.
- Strong communication and relationship‑building skills.
- Excellent attention to detail and confidence working with data and performance reporting.
- Experience managing complaints and resolving issues in a regulated environment.
- Commercial awareness and the ability to spot opportunities for account growth.
- An understanding of the debt lifecycle and relevant regulatory requirements.
- A proactive, collaborative approach and the confidence to work with clients and internal stakeholders at all levels.
- Experience of High Court Enforcement, civil enforcement legislation and CRM/case management systems would be advantageous.
- A full UK driving licence.
- What you will get in return
- Competitive salary and performance-based bonuses
- Opportunities for career growth and development
- Flexible working arrangements
- Healthcare and pension benefits
- Supportive and inclusive work environment
If you are a commercially minded relationship-builder who enjoys delivering great client outcomes and making a real impact, we would love to hear from you.
About us
Marston Holdings Limitedis a parent company formed of eight brand entities that each specialise in key areas of our overarching business.
In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market-leading, integrated technology-enabled solutions from design and implementation to management and recovery.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check.
In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
- INDV
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Client Relations Manager in Rochdale employer: Marston Holdings Limited
Marston Holdings Limited is an excellent employer, offering a supportive and inclusive work environment for its Outdoor Parking Enforcement Officers in Newark on Trent. With flexible working hours, comprehensive training, and attractive employee benefits such as health perks and pension schemes, the company prioritises employee growth and well-being, making it a rewarding place to build a career while contributing to public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Manager in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marston Holdings Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marston Holdings Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relations Manager in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marston Holdings Limited:Your cover letter is your chance to shine! Tell us why you want to work at Marston Holdings Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marston Holdings Limited!
How to prepare for a job interview at Marston Holdings Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
