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- Tasks: Engage with the public, manage vehicle enforcement, and ensure compliance.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Competitive pay, flexible shifts, discounts, and excellent training opportunities.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Full UK Driving Licence and strong communication skills required.
- Other info: Inclusive workplace with growth potential and regular overtime options.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: Reading
Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.
What does a DVLA Enforcement Officer Do?
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies when required including Police, DVLA and VOSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults to the Manager.
- Completes daily reports regarding activities.
What do you need to be a DVLA Enforcement Officer?
- Full UK Driving Licence
- Excellent Communication Skills
- Self Motivated
- Customer Focused
- Ability to work shifts
- Ability to work on own initiative
- Previous experience in a similar role would be ideal but not essential
What’s in it for you?
- Competitive rates of pay
- Staff benefits designed to suit you, from discounts on retail shopping, travel and socialising to health & wellbeing
- Excellent Reward & Recognition Scheme
- Enhanced Maternity & Paternity package [subject to eligibility criteria]
- First Class Training & Development Opportunities
- Pension Scheme
- Full Uniform provided
- Competitive days’ holiday including bank holiday
- Regular overtime [optional]
- Flexible Shift Patterns
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.
Enforcement Officer in Reading employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Officer in Reading
✨Tip Number 1
Get to know the company! Research NSL and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Enforcement Officer, you'll need to liaise with the public regularly. Role-play scenarios with friends or family to build confidence in handling various situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the NSL team.
We think you need these skills to ace Enforcement Officer in Reading
Some tips for your application 🫡
Show Off Your Communication Skills: As an Enforcement Officer, you'll need to chat with the public a lot. Make sure your application highlights your excellent communication skills. Use clear and concise language to show us you can convey information effectively.
Tailor Your Experience: Even if you haven't worked as an Enforcement Officer before, think about any similar roles you've had. We want to see how your past experiences relate to this job, so don’t be shy about connecting the dots for us!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share why you're passionate about this role and how you can contribute to our team. We’re looking for motivated individuals who are customer-focused.
Apply Through Our Website: To make things easier for both of us, apply directly through our website. It’s straightforward and ensures your application gets to the right people quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand what a DVLA Enforcement Officer does. Familiarise yourself with the responsibilities listed in the job description, such as liaising with the public and handling enforcement actions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
As an Enforcement Officer, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might be asked how you would handle difficult conversations or provide advice to the public, so think of examples from your past experiences where you've successfully communicated under pressure.
✨Demonstrate Customer Focus
This role requires a strong customer focus, so be prepared to discuss how you’ve prioritised customer needs in previous jobs. Think of specific instances where you went above and beyond to assist someone, and be ready to share these stories during your interview.
✨Show Your Initiative
The ability to work on your own initiative is crucial for this position. Prepare examples of times when you took the lead on a project or solved a problem independently. This will demonstrate your self-motivation and readiness to tackle challenges without constant supervision.
