At a Glance
- Tasks: Engage with the public, manage vehicle enforcement, and ensure compliance.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Enjoy competitive pay, flexible shifts, and great staff discounts.
- Other info: Inclusive workplace with training opportunities and career growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Full UK driving licence and excellent communication skills required.
The predicted salary is between 24000 - 28000 € per year.
Location: Plymouth
Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.
What does a DVLA Enforcement Officer Do?
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies when required including Police, DVLA and VOSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults to the Manager.
- Completes daily reports regarding activities.
What do you need to be a DVLA Enforcement Officer?
- Full UK Driving Licence
- Excellent Communication Skills
- Self Motivated
- Customer Focused
- Ability to work shifts
- Ability to work on own initiative
- Previous experience in a similar role would be ideal but not essential
What’s in it for you?
- Competitive rates of pay
- Staff benefits designed to suit you, from discounts on retail shopping, travel and socialising to health & wellbeing
- Excellent Reward & Recognition Scheme
- Enhanced Maternity & Paternity package [subject to eligibility criteria]
- First Class Training & Development Opportunities
- Pension Scheme
- Full Uniform provided
- Competitive days’ holiday including bank holiday
- Regular overtime [optional]
- Flexible Shift Patterns
We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.
Enforcement Officer in Plymouth employer: Marston Holdings Limited
At NSL, we pride ourselves on being more than just the 'parking people'; we are leaders in providing essential services that enhance community living. As a DVLA Enforcement Officer in Plymouth, you will benefit from competitive pay, flexible shift patterns, and a strong focus on employee development through first-class training opportunities. Our inclusive work culture and comprehensive staff benefits ensure that every team member feels valued and supported in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Enforcement Officer in Plymouth
✨Tip Number 1
Get to know the company! Research NSL and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Enforcement Officer, you'll need to liaise with the public regularly. Role-play scenarios with friends or family to build confidence in handling various situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and might even give you a heads-up about upcoming opportunities at NSL.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the NSL team as a DVLA Enforcement Officer.
We think you need these skills to ace Enforcement Officer in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the DVLA Enforcement Officer role. Highlight any relevant experience, especially in customer service or enforcement, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging – we want to see your personality!
Showcase Your Driving Skills:Since a full UK driving licence is essential, make sure to mention your driving experience. If you’ve had any roles that required driving or working independently, let us know – it’ll give you an edge!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Role
Make sure you understand what a DVLA Enforcement Officer does. Familiarise yourself with the responsibilities, like liaising with the public and handling enforcement actions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you’ve had to explain complex information clearly or handle difficult conversations with the public.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritise customer service. Share specific instances where you went above and beyond to assist someone, especially in challenging situations. This will highlight your customer-focused mindset, which is crucial for this job.
✨Prepare for Shift Work Questions
As the role involves working shifts, be prepared to discuss your flexibility and willingness to adapt to different schedules. If you have previous experience with shift work, share how you managed your time and maintained a work-life balance.
