Trainee Enforcement Agent in Newcastle upon Tyne

Salary: £25,000 | OTE: £45,000-£60,000 per year

Gain a recognised qualification while making a real impact to your local community. Join Marston Holdings as a Trainee Enforcement Agent and start building a meaningful, long‑term career. Support local authorities & communities by working with residents and business owners to bring their unpaid council tax or business rates up to date, whilst ensuring fairness, and delivering the highest standards of legislative practice – all while gaining a City & Guilds certification and developing a respected professional pathway with ongoing opportunities to grow.

This is a role with real impact. You’ll manage complex and sensitive situations, execute warrants, and address persistent rates evasion with professionalism and integrity. As a trusted representative of Marston Holdings, you’ll use sound judgement, handle a wide range of interactions, and maintain consistently high standards.

What You’ll Do

• Carry out enforcement activity, including executing Liability Orders.
• Make in‑person visits, assess circumstances, and secure payments or recover goods.
• Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high‑priority cases.
• Identify non‑compliance or evasion tactics and respond with proactive, evidence‑led solutions.
• When needed, lead sensitive conversations – including with vulnerable people – using empathy, professionalism, and calm conflict resolution.
• Maintain accurate records, manage payments, and ensure full compliance with regulatory, legal, and operational requirements.
• Work flexibly, including early mornings, some evenings, and occasional weekends, with travel and overnight stays where required.

What We’re Looking For

You’ll represent our organisation with sound judgement and a commitment to delivering a fair and consistent service – supported by a full 12‑week training programme to help you manage complex and sensitive situations confidently.

Key Behaviours & Skills

• Clear communicator able to handle sensitive conversations and adapt to different and sometimes challenging situations.
• Outcome and results focused with a motivation to exceed personal and business targets.
• Resilient and persistent, maintaining motivation when managing obstacles or difficult cases.
• A full UK driving licence with at least 12 months experience and no more than 6 points.
• Makes sense of complex information and uses sound judgement to reach fair, practical decisions.
• Plans and prioritises effectively to stay organised and deliver consistent results.
• Takes ownership, follows through on commitments, and upholds high standards in all tasks.
• Be able to professionally and fairly assess people and their circumstances, navigate challenging cases and demonstrate empathy as required.
• Digitally capable and skilled at retrieving, analysing, and interpreting information to support decision‑making.
• Able to learn, understand, and apply policy, procedural, and regulatory requirements accurately.

What You’ll Get in Return

• Competitive salary and uncapped commission once training is completed.
• Full training and support to achieve City & Guilds Taking Control of Goods Certification – there may be a travel requirement during your 12‑week training period.
• 25 days annual leave + bank holidays.
• Enhanced family benefits, including comprehensive maternity and paternity packages.
• Health cash‑back plan to support your wellbeing.
• Exclusive staff perks, including discounts on high‑street shopping, travel, leisure activities, and wellness programmes.
• Company van, fully equipped to support your work.
• Fuel card and work phone to keep you connected and ready for success.
• Pension scheme offering long‑term peace of mind.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.