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For Companies At a Glance
- Tasks: Troubleshoot tech issues and collaborate with teams to enhance service delivery.
- Company: Join Marston Holdings, a leader in smart city solutions and environmental change.
- Benefits: Enjoy healthcare plans, discounts, 25 days holiday, and a hybrid work model.
- Why this job: Be part of a dynamic team making a real impact in technology and sustainability.
- Qualifications: Experience in service desk roles and strong communication skills required.
- Other info: Inclusive workplace with excellent growth opportunities and a focus on merit.
The predicted salary is between 28800 - 43200 £ per year.
Are you a tech troubleshooting expert? Your next career adventure awaits! We’re on the lookout for Service Desk Analysts to join our dynamic team in Neath on a full‑time, permanent basis! If you’re passionate about solving technical challenges, this is the role for you.
Who We Are
At Marston Holdings, we are growing fast, and a key part of that growth is our Technology division. We proudly include Videalert and Vortex in our portfolio, making us the UK’s leading supplier of intelligent traffic enforcement and smart city solutions. Together, we leverage cleantech technologies and real‑time data to drive environmental change while maintaining the highest productivity and the lowest operational costs. We’re leading the way in decarbonisation efforts globally with our innovative environmental sensors, networks, and data solutions.
Why Join Us?
- Hybrid Work Model: Enjoy a mix of office‑based (Monday‑Friday) and weekend home working.
- Rotational Hours: 37.5 hours/week covering business hours from 7:00 AM to 7:00 PM, including Bank Holidays.
What You’ll Be Doing:
- Troubleshooting alerts from our monitoring systems.
- Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation.
- Handling inbound incidents via phone, email, and our service desk portal.
- Proactively checking client systems for performance, minimising downtime.
- Working closely with internal teams (product & development) to resolve complex issues and escalates when necessary.
What We’re Looking For:
- Previous Service Desk experience / working with a ticketing system.
- Understanding of Service Level Agreements.
- Communication Skills: Excellent written and verbal communication.
- Tech Expertise: Previous experience in a technology‑led support role.
- Hands‑On Skills: Knowledge of CCTV and hardware assembly.
- SQL Knowledge: Familiarity with databases and query language.
- Self‑Starter: Ability to manage and prioritize tasks independently.
- Problem Solver: Proactive approach to incident investigation and resolution.
What’s In It for You?
- Healthcare cash plan.
- Discounts on retail, travel, and social activities.
- 25 days holiday + bank holidays.
- Cycle-to-work scheme.
- Enhanced Maternity & Paternity Package (subject to eligibility).
Ready to take the leap? Apply today and we’ll be in touch!
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Service Desk Analyst in Neath employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Neath
✨Tip Number 1
Get your tech skills ready! Brush up on your troubleshooting techniques and be prepared to showcase your problem-solving abilities during interviews. We want to see how you tackle those tricky tech challenges!
✨Tip Number 2
Practice your communication skills! Since you'll be handling incidents via phone and email, make sure you can explain complex tech issues in simple terms. We love candidates who can connect with clients and colleagues alike.
✨Tip Number 3
Familiarise yourself with our company and its tech solutions. Knowing about Marston Holdings and our innovative approach will help you stand out. Show us that you're genuinely interested in being part of our dynamic team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are ready to jump into the action and make a difference!
We think you need these skills to ace Service Desk Analyst in Neath
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your tech troubleshooting expertise in your application. We want to see how you've tackled technical challenges in the past, so share specific examples that showcase your problem-solving skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with ticketing systems and any relevant tech knowledge, like SQL or CCTV.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon. We appreciate excellent written communication, so make sure your application is easy to read and gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application progress. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting and the specific technologies mentioned in the job description. Familiarise yourself with CCTV systems, SQL databases, and any relevant hardware assembly skills. This will help you answer questions confidently and demonstrate your expertise.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Think about how you approached the problem, what steps you took, and the outcome. This will showcase your proactive approach and ability to handle incidents effectively, which is crucial for a Service Desk Analyst.
✨Communicate Clearly and Effectively
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so try to simplify them as if you're talking to someone without a tech background. This will highlight your ability to communicate with clients and team members alike.
✨Understand the Company Culture
Research Marston Holdings and their technology division to understand their values and mission. Be ready to discuss how your personal values align with theirs, especially regarding environmental change and innovation. This shows that you're not just interested in the role but also in being part of their team and contributing to their goals.
