At a Glance
- Tasks: Lead and enhance live customer-facing technology platforms for a growing tech company.
- Company: Join Marston Holdings, a leader in technology-enabled services.
- Benefits: Competitive salary, hybrid work, generous holiday, and health benefits.
- Other info: Inclusive culture with opportunities for career growth and development.
- Why this job: Make a real impact in a senior role with ownership and scale.
- Qualifications: Proven experience in IT Service Management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Join Marston Holdings and lead critical live technology services at scale. We are seeking a Head of Client IT Services to lead the performance, stability and evolution of our live customer-facing technology platforms within Traffic Technology. This is a senior leadership role with responsibility for ensuring our services operate reliably at scale, meet customer expectations and support continued business growth.
You will lead a multi-layered IT Services function and play a key role in driving service maturity, resilience and operational excellence.
The role
- Take end-to-end ownership of live service performance, ensuring platforms are stable, supportable and aligned to business and customer requirements.
- Drive improvements in service quality, oversee major incident management, and ensure strong governance across service delivery, suppliers and commercial performance.
What you will be doing
- Own live service availability, performance and resilience across customer platforms.
- Lead ITIL-aligned service disciplines, including Incident, Problem, Change and Request Management.
- Take senior accountability for Major Incident response, recovery and communication.
- Drive service improvement and transformation initiatives to increase maturity and reliability.
- Oversee SLA/KPI performance, reporting and continuous improvement.
- Manage third-party suppliers and commercial performance within budget.
- Ensure effective service readiness and transition for new systems and releases.
- Lead and develop a multi-disciplinary IT Services function (Service Desk, L2/L3 support).
What you’ll bring
- Significant experience in IT Service Management or Technology Operations leadership.
- Proven track record of managing live services at scale in complex environments.
- Strong experience with ITIL-based service management frameworks.
- Ability to lead major incident management and high-pressure operational scenarios.
- Commercial awareness, including supplier management and budget accountability.
- Experience influencing and communicating at senior and executive level.
- Strong leadership capability across large, multi-layered teams.
Desirable: experience in public sector or regulated environments, ISO standards (9001/27001), or field-based/asset-intensive technology.
What’s in it for you
- Salary circa £85,000.
- Hybrid working (with regular site presence at our state-of-the-art facility in Neath).
- 25 days holiday + bank holidays.
- Enhanced maternity & paternity package.
- Healthcare cash plan & pension.
- Access to flexible benefits and wellbeing support.
Why join Marston Holdings?
Marston Holdings is a leading provider of technology-enabled services and solutions supporting public and private sector clients across the UK. This is an opportunity to take a senior leadership role at the heart of service delivery, with real ownership, scale and impact across a growing technology business. We are committed to building an inclusive, high-performance culture where our people can thrive and develop their careers.
Apply now
If you’re ready to lead high-performing IT services in a complex, customer-facing environment, we’d love to hear from you. Please note: This role is subject to DBS and background checks. We are an equal opportunity employer.
Head of Client IT Services in Neath employer: Marston Holdings Limited
Marston Holdings is an exceptional employer, offering a dynamic work environment where innovation meets inclusivity. As the Head of Client IT Services, you will lead a talented team in a state-of-the-art facility in Neath, benefiting from hybrid working arrangements, competitive salary, and a comprehensive benefits package that includes enhanced family leave and healthcare support. With a strong focus on employee growth and a commitment to operational excellence, Marston Holdings empowers its leaders to make a significant impact in the technology sector while fostering a culture of continuous improvement and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client IT Services in Neath
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Marston Holdings Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Marston Holdings Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Marston Holdings Limited!
✨Direct Apply to Marston Holdings Limited
Let's not forget to apply directly through the Marston Holdings Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Client IT Services in Neath
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Marston Holdings Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Marston Holdings Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Marston Holdings Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
