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- Tasks: Support enforcement teams and manage communication while working both in the office and outdoors.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Enjoy flexible shifts, full training, health support, and exciting perks.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of an inclusive team with great career growth opportunities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
We have an exciting opportunity for a Civil Enforcement Officer/Radio Controller to join our team. This is a full‑time, permanent position offering a dual role, combining office‑based radio control duties and on‑street enforcement work.
Overall purpose of post: To provide CEOs with support, enable communication between the team and to ensure that enforcement activity is effectively co‑ordinated, welfare of all team members monitored, events and movement of team members are recorded. Monitor and action requests for enforcement received via phone or email.
What you will be doing:
- Must be a fully trained CEO as enforcement duties may be required.
- To always maintain contact with enforcement teams.
- Ensure communication is enabled between on‑street CEOs and Supervisors.
- Ensure enforcement system is updated with vehicle relocation/removals.
- Maintain emails and respond to clients with vehicle relocation details and enforcement request outcomes.
- To be flexible – carry out any other duties as and when required by the management.
- To help train new staff within the team.
- To maintain an accurate log of client requests.
- Answering the radio.
- Ensuring the radio KPIs are kept up to date.
- Dealing with and responding to Code Reds and Code Yellows.
- Dealing with enquiries from members of the public and clients.
What we are looking for:
- Excellent communication skills.
- Self‑motivated.
- Customer focused – ability to communicate with customers, often in difficult and demanding circumstances.
- A love of working outdoors.
- Ability to work shifts.
- Ability to work on own initiative.
- IT literate.
What’s in it for you?
- Flexible shifts for better work–life balance.
- Full training, development and uniform.
- Competitive leave and family‑friendly benefits.
- Health & wellbeing support plus gym discounts.
- Retail, travel and leisure perks.
- Green travel schemes.
- Pension and death in service benefit.
- Recognition for your hard work.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Civil Enforcement Officer/Radio Controller in London employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer/Radio Controller in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NSL and Marston Holdings. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences related to the Civil Enforcement Officer/Radio Controller role.
✨Tip Number 3
Show off your communication skills! Since this role requires excellent communication, be sure to highlight any relevant experiences where you've successfully interacted with customers or managed difficult situations. Real-life examples can make a big impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Civil Enforcement Officer/Radio Controller in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent communication, make sure to highlight your skills in this area. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in challenging situations.
Tailor Your Application: We want to see how you fit into our team! Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your experience with enforcement duties and any relevant IT skills to stand out.
Be Yourself: We value authenticity! Let your personality shine through in your application. Share your passion for working outdoors and your customer-focused mindset. This will help us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Marston Holdings Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Civil Enforcement Officer/Radio Controller. Familiarise yourself with the key duties mentioned in the job description, such as communication with enforcement teams and handling client requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your past experiences where you've effectively communicated in challenging situations. Think about times when you had to deal with difficult customers or coordinate with a team under pressure. This will show that you can handle the demands of the job.
✨Demonstrate Flexibility and Initiative
The role requires flexibility and the ability to work on your own initiative. Be ready to discuss how you've adapted to changing circumstances in previous jobs or how you've taken the lead on projects. Highlighting your proactive approach will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and what a typical day looks like for a Civil Enforcement Officer/Radio Controller. This shows your genuine interest in the role and helps you assess if it's the right fit for you.