Civil Enforcement Officer/Radio Controller in London

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We have an exciting opportunity for a Civil Enforcement Officer/Radio Controller to join our team. This is a full‑time, permanent position offering a dual role, combining office‑based radio control duties and on‑street enforcement work.

Overall purpose of post: To provide CEOs with support, enable communication between the team and to ensure that enforcement activity is effectively co‑ordinated, welfare of all team members monitored, events and movement of team members are recorded. Monitor and action requests for enforcement received via phone or email.

What you will be doing:

• Must be a fully trained CEO as enforcement duties may be required.
• To always maintain contact with enforcement teams.
• Ensure communication is enabled between on‑street CEOs and Supervisors.
• Ensure enforcement system is updated with vehicle relocation/removals.
• Maintain emails and respond to clients with vehicle relocation details and enforcement request outcomes.
• To be flexible – carry out any other duties as and when required by the management.
• To help train new staff within the team.
• To maintain an accurate log of client requests.
• Answering the radio.
• Ensuring the radio KPIs are kept up to date.
• Dealing with and responding to Code Reds and Code Yellows.
• Dealing with enquiries from members of the public and clients.

What we are looking for:

• Excellent communication skills.
• Self‑motivated.
• Customer focused – ability to communicate with customers, often in difficult and demanding circumstances.
• A love of working outdoors.
• Ability to work shifts.
• Ability to work on own initiative.
• IT literate.

What’s in it for you?

• Flexible shifts for better work–life balance.
• Full training, development and uniform.
• Competitive leave and family‑friendly benefits.
• Health & wellbeing support plus gym discounts.
• Retail, travel and leisure perks.
• Green travel schemes.
• Pension and death in service benefit.
• Recognition for your hard work.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.