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- Tasks: Conduct face-to-face visits to resolve utility issues and engage with customers.
- Company: Join Engage Services, part of Marston Holdings, a leader in the utility sector.
- Benefits: Earn £20–£25 per hour, enjoy flexible hours, and gain valuable skills.
- Why this job: Make a real difference in people's lives while working on your own schedule.
- Qualifications: Must have a full UK driving licence and a customer-focused attitude.
- Other info: Opportunities for career progression and a supportive, inclusive work environment.
The predicted salary is between 20 - 25 £ per hour.
Job Type: AD-HOC (Self-Employed)
Minimum Commitment: 1 day per week (8 hours)
Pay: £20–£25 per hour (dependent on experience – discussed at interview)
About the Role
As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.
Key Responsibilities
- Visit residential and commercial properties within allocated postcode areas
- Discuss utility arrears, payment plans, and meter exchanges with customers
- Conduct welfare visits for pay-as-you-go gas and electricity customers
- Plan, organise, and prioritise workload in line with client SLAs
- Communicate clearly, professionally, and empathetically with customers and clients
- Proactively work towards performance targets
- Identify, manage, and resolve disputes in line with agreed procedures
- Remain receptive to coaching and feedback to improve performance
Working Pattern & Benefits
- Minimum of 1 day per week, with opportunities for additional ad-hoc work
- 8-hour working day
- Flexible start times: 8am / 9am / 10am Monday to Friday and/or Saturdays (subject to client operating hours)
- UK-wide work available, allocated within pre-agreed postcode areas
- Opportunities to progress and explore other roles within the business
This role provides variety, autonomy, and the opportunity to deploy your skills across diverse locations in a rewarding field-based environment.
Person Specification
- Full UK driving licence and access to a vehicle (essential)
- Customer-focused with a professional and empathetic approach
- Confident, driven, and adaptable
- Strong organisational and time-management skills
- Excellent verbal communication skills
- IT proficient
Data Protection & Information Security
You will be required to:
- Comply with the Data Protection Act regarding confidentiality, security, and disclosure of personal data
- Adhere to Marston Group Information Security Management System (ISMS) policies and procedures
- Report any suspected data breaches, security incidents, or weaknesses immediately
- Actively reduce the risk of theft, fraud, or misuse of company systems
- Remain vigilant to information security threats and minimise the risk of human error
- Review and evaluate work activities to ensure compliance with security responsibilities
Company Policies & General Requirements
- Always adhere to all company policies and procedures
- Comply with Health & Safety responsibilities
- Carry out any additional duties reasonably expected within the scope of the role
- Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks
- Notify the Company of any changes to personal circumstances that may impact suitability for the role
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward-thinking enforcement team. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Llandrindod Wells employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent in Llandrindod Wells
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to engage with customers face-to-face, so being clear and empathetic is key. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Be ready to discuss your organisational skills. Since you'll be managing your own schedule, share examples of how you've successfully prioritised tasks in the past to meet deadlines.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining our team.
We think you need these skills to ace Self Employed Resolution Field Agent in Llandrindod Wells
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on customer engagement and problem-solving abilities, as these are key for the Resolution Field Agent role. Show us why you’re the perfect fit!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see your qualifications and experiences. Avoid jargon and ensure your writing is professional yet approachable.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resolution Field Agent. Familiarise yourself with customer engagement techniques and how to handle utility-related issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Empathy and Communication
Since this role involves face-to-face interactions, practice your communication skills. Think about how you would approach sensitive topics like utility arrears or welfare checks. Being able to convey empathy and professionalism will set you apart from other candidates.
✨Plan Your Schedule
As a self-employed agent, flexibility is key. Be prepared to discuss how you can manage your time effectively while meeting client SLAs. Show that you can prioritise tasks and adapt your schedule to fit the needs of the job.
✨Be Ready for Feedback
The company values individuals who are open to coaching and feedback. During the interview, express your willingness to learn and improve. Share examples of how you've successfully adapted based on feedback in the past, as this will highlight your growth mindset.
