Customer Service Agent in Inverness

Are you passionate about helping others and looking to build a meaningful career? We are looking for Customer Service Advisors to join our friendly contact centre team. In this role, you will support members of the public across a variety of channels: over the phone, email, and in writing — always providing clear, fair, and professional support.

About the role:

As a Customer Service Advisor, you will be working in one of several specialist teams, which might include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines and making sure every customer gets the right help.

What you will be doing:

• Handling inbound and outbound calls with care and clarity
• Responding to written enquiries with concise, evidence-based replies
• Processing payments and resolving queries
• Logging interactions accurately across systems
• Contributing to a supportive, high-performing team environment

What we are looking for:

• Strong communication skills – both verbal and written
• Customer service experience in a fast-paced setting
• Confidence using multiple IT systems
• A calm, empathetic, and solutions-focused approach
• Attention to detail and excellent time management

What’s in it for you?

• Hours: Great work life balance and only working 1 in 3 Saturdays!
• Monday to Friday, working shifts between 8am - 8pm
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply...

We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.