At a Glance
- Tasks: Engage with customers via phone, email, and live chat to resolve inquiries.
- Company: Join Marston Holdings, the UK's largest judicial services company.
- Benefits: Enjoy flexible hours, 25 days leave, and lifestyle discounts.
- Other info: Great career development opportunities and supportive coaching throughout your journey.
- Why this job: Make a real difference in customer experiences while working remotely after training.
- Qualifications: Strong communication skills and experience in handling difficult situations.
The predicted salary is between 18900 - 23100 £ per year.
Contract Duration - 12 Weeks
Are you a dedicated and empathetic communicator looking for a rewarding career in customer service? We are looking for Customer Service Advisors to join our team and provide outstanding support to our valued customers.
What You Will Do:
- Engage with customers via phone, email, and live chat
- Handle inquiries, resolve issues, and provide solutions
- Process payments, agree on payment plans, and assist with queries
- Deliver a positive customer experience with professionalism and care
This role will become remote after 6 weeks training in our Inverness office. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
What we are looking for:
- Experience of handling and resolving difficult situations
- Effective communication and organisational skills
- Good understanding and use of Microsoft Office Applications
- Excellent phone manner
- Strong time management and organisational skills
- Comfortable working alone as well as part of a team
What's in it for you?
- Hours: Great work life balance and only working 1 in 3 Saturdays! Monday to Friday, working shifts between 8am - 8pm (37.5 hours per week)
- Office based for the initial 6 weeks training period, then fully remote.
- Contract: Full time or part time hours available
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- 25 days annual leave plus bank holidays
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
A bit about us: Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
The group currently has revenue of 326m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Customer Service Agent - 12 Week FTC in Inverness employer: Marston Holdings Limited
Marston Holdings Limited is an excellent employer, offering a supportive and inclusive work environment for its Outdoor Parking Enforcement Officers in Newark on Trent. With flexible working hours, comprehensive training, and attractive employee benefits such as health perks and pension schemes, the company prioritises employee growth and well-being, making it a rewarding place to build a career while contributing to public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - 12 Week FTC in Inverness
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Marston Holdings Limited might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Customer Service Agent - 12 Week FTC in Inverness
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Marston Holdings Limited know if you can meet their needs without any hiccups!
Tailor Your Application to Marston Holdings Limited:Every company has its vibe and customer approach. Research Marston Holdings Limited's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Marston Holdings Limited
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Marston Holdings Limited.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
