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- Tasks: Conduct field visits to resolve customer accounts and reconnect services.
- Company: Join Marston Holdings Limited, a leader in utilities management.
- Benefits: Earn £130–£150 daily, enjoy flexible hours, and receive full training.
- Other info: Great opportunities for career progression within the company.
- Why this job: Make a difference in people's lives while enjoying flexibility and growth.
- Qualifications: Full UK driving licence, ULEZ-compliant vehicle, and negotiation skills.
Marston Holdings Limited is seeking a self-employed Resolution Field Agent in Sunderland. The role involves conducting field visits to resolve customer accounts and reconnect services. You'll benefit from a guaranteed daily rate of £130–£150, flexible working hours with a minimum of 2 weekdays, and full training.
Requirements include:
- A full UK driving licence
- Access to a ULEZ-compliant vehicle
- Skills in negotiation and case management
Enjoy opportunities for progression within the company.
Flexible Resolution Field Agent – Utilities & Reconnection employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Resolution Field Agent – Utilities & Reconnection
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector or those who have worked as field agents. You never know who might have a lead or some insider info that could help us land that perfect gig.
✨Tip Number 2
Practice your negotiation skills! Since this role involves resolving customer accounts, being able to communicate effectively and handle objections is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Stay flexible! With the job offering flexible hours, be open to working different days and times. This not only shows your commitment but also increases your chances of getting more assignments.
✨Tip Number 4
Apply through our website! We’ve got all the latest opportunities listed there, and it’s the best way to ensure your application gets seen. Plus, you can find tips and resources to help you ace the interview process.
We think you need these skills to ace Flexible Resolution Field Agent – Utilities & Reconnection
Some tips for your application 🫡
Show Us Your Skills: Make sure to highlight your negotiation and case management skills in your application. We want to see how you can handle tricky situations and resolve customer accounts effectively.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to the role of Resolution Field Agent. Mention your experience with field visits or any relevant customer service roles that showcase your ability to reconnect services.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Stuff
Before the interview, make sure you understand Marston Holdings Limited and their operations. Familiarise yourself with the role of a Resolution Field Agent, especially the aspects of customer account resolution and service reconnection. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your negotiation and case management skills during the interview. Prepare specific examples from your past experiences where you've successfully resolved conflicts or managed cases. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations in the field. Think about potential challenges you might face as a Resolution Field Agent and prepare your responses. This will help you showcase your problem-solving abilities and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or the team culture. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.