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- Tasks: Engage with the public, manage vehicle enforcement, and ensure compliance with regulations.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Competitive pay, flexible shifts, discounts, and excellent training opportunities.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Full UK Driving Licence and strong communication skills required.
- Other info: Enjoy a supportive environment with career growth and recognition.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
Our Enforcement Officers play a big part by clamping untaxed vehicles on behalf of the DVLA.
What does a DVLA Enforcement Officer Do?
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies when required including Police, DVLA and DVSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment is serviced and fit for purpose reporting faults to the Manager.
- Completes daily reports regarding activities.
What do you need to be a DVLA Enforcement Officer?
- Full UK Driving Licence
- Excellent Communication Skills
- Self Motivated
- Customer Focused
- Ability to work shifts
- Ability to work on own initiative
- Previous experience in a similar role would be ideal but not essential
- Ability to work shifts: Monday- Friday 8.30-5.30 & every other Saturday 9-12
What’s in it for you?
- Competitive rates of pay
- Staff benefits designed to suit you, from discounts on retail shopping, travel and socialising to health & wellbeing
- Excellent Reward & Recognition Scheme
- Enhanced Maternity & Paternity package [subject to eligibility criteria]
- First Class Training & Development Opportunities
- Pension Scheme
- Full Uniform provided
- Competitive days’ holiday including bank holiday
- Regular overtime [optional]
- Flexible Shift Patterns
All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all.
Enforcement Officer employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Officer
✨Tip Number 1
Get to know the company! Research NSL and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Enforcement Officer, you'll be liaising with the public regularly. Role-play scenarios with friends or family to build confidence in handling various situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the NSL team.
We think you need these skills to ace Enforcement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the DVLA Enforcement Officer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your communication skills and customer focus!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and fluff. Make it easy for us to see why you’d be a great fit for the Enforcement Officer position!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Role
Make sure you understand what a DVLA Enforcement Officer does. Familiarise yourself with the responsibilities, like liaising with the public and advising on clamping and fines. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
Since excellent communication is key for this position, practice how you would explain complex topics simply. Think about scenarios where you might need to advise the public or handle enquiries, and prepare some responses to common questions they might have.
✨Show Your Customer Focus
Demonstrate your customer service skills during the interview. Share examples from past experiences where you’ve successfully dealt with difficult situations or provided exceptional service. This will highlight your ability to handle the public effectively.
✨Be Ready for Shift Work
Since the role requires working shifts, be prepared to discuss your availability. Show that you’re flexible and willing to adapt to the shift patterns mentioned in the job description. This will reassure them that you’re a good fit for their needs.
