At a Glance
- Tasks: Visit properties to resolve accounts and support customers in need.
- Company: Join Engage Services, part of the Marston Holdings Limited group.
- Benefits: Flexible hours, self-employed role, and the chance to make a difference.
- Other info: Great opportunity for students or anyone seeking flexible work.
- Why this job: Help people while enjoying the freedom of part-time work.
- Qualifications: Must have a driving licence, insured vehicle, and DBS check.
The predicted salary is between 31500 - 38500 £ per year.
Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent on a self-employed, part-time basis.
You will perform field visits to residential and commercial properties to resolve accounts, reconnect services, and support customers in difficulty.
Responsibilities include communicating with clients, collecting meter reads, and following policies.
A driving licence, insured vehicle, and DBS check are required; London ULEZ may apply in some areas.
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Resolution Field Agent — Flexible Self-Employed (Part-Time) in Dorchester employer: Marston Holdings Limited
Marston Holdings Limited is an excellent employer, offering a supportive and inclusive work environment for its Outdoor Parking Enforcement Officers in Newark on Trent. With flexible working hours, comprehensive training, and attractive employee benefits such as health perks and pension schemes, the company prioritises employee growth and well-being, making it a rewarding place to build a career while contributing to public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Field Agent — Flexible Self-Employed (Part-Time) in Dorchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marston Holdings Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marston Holdings Limited and let us see your personality shine through!
We think you need these skills to ace Resolution Field Agent — Flexible Self-Employed (Part-Time) in Dorchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marston Holdings Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Marston Holdings Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marston Holdings Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marston Holdings Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marston Holdings Limited will surely appreciate.
