At a Glance
- Tasks: Support the day-to-day running of our vehicle pound and handle customer enquiries.
- Company: Join Marston Holdings, a community-focused company with a supportive team culture.
- Benefits: Full training, career development, pension scheme, and employee discounts.
- Other info: Opportunity for career growth within a dynamic and inclusive workplace.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong communication, organisational skills, and previous customer service experience required.
The predicted salary is between 18900 - 23100 £ per year.
A role with responsibility, organisation and real impact behind the scenes. Enjoy working in a fast-paced environment? Have a strong eye for detail and great customer service skills? We're looking for a reliable and organised individual to support the day-to-day running of our vehicle pound operation. As a Pound Cashier, you'll play a key role in ensuring everything runs smoothly — from handling payments and records to supporting the wider operational team.
What you'll do:
- Support the Pound Supervisor with the day-to-day running of the vehicle pound
- Carry out administrative duties to ensure the contract office runs efficiently
- Assist with allocating work to Enforcement Officers and Recovery Vehicle Drivers
- Produce vehicle condition, operational and reconciliation reports
- Maintain and securely store all required documentation
- Process the release of impounded vehicles in line with procedures
- Operate the cash receipting system and maintain accurate financial records
- Handle telephone enquiries and written correspondence from the public and stakeholders
- Provide clear, professional advice on vehicle release and enforcement procedures
- Deal with customer enquiries and complaints, escalating where appropriate
- Maintain accurate records in line with company procedures and GDPR
- Complete incident, health & safety and accident reports when required
- Support the wider team to ensure smooth delivery of the contract
What we're looking for:
- Excellent time management and organisational skills
- Strong communication skills, including a professional telephone manner
- Confident dealing with customers in challenging situations
- Strong administrative and report writing skills
- High attention to detail with accurate record keeping
- Competent IT skills, including Microsoft Office
- Flexible and able to adapt to business needs
- A team player who thrives in a busy operational environment
- Previous experience in an administrative or customer service role (essential)
- Experience using a cash receipting system (essential)
What's in it for you:
- Full training, support and ongoing development
- A varied role with real responsibility and impact
- Supportive team environment
- Opportunity to develop your career within Marston Holdings
- Company pension scheme
- Employee benefits and discounts
Sound like you? Apply online today and a member of our recruitment team will be in touch.
About Us: Marston Holdings, together with our NSL brand, is deeply rooted in the communities we serve. We provide smart, technology-enabled services that help local people, neighbourhoods and councils function safely and smoothly every day. Our teams are a familiar, supportive presence — working closely with residents, visitors and partners to keep public services running efficiently and effectively.
All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all.
Pound Cashier in Dalry employer: Marston Holdings Limited
Marston Holdings Limited is an excellent employer, offering a supportive and inclusive work environment for its Outdoor Parking Enforcement Officers in Newark on Trent. With flexible working hours, comprehensive training, and attractive employee benefits such as health perks and pension schemes, the company prioritises employee growth and well-being, making it a rewarding place to build a career while contributing to public safety.
