At a Glance
- Tasks: Support the Customer Service team by handling enquiries and processing information efficiently.
- Company: Join NSL, part of Marston Holdings, a leader in community services.
- Benefits: Enjoy flexible shifts, competitive leave, and first-class training opportunities.
- Other info: Be part of a supportive team with great career growth potential.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 24000 - 25989 £ per year.
Do you have great customer service skills? Are you looking to work in a busy team environment? Do you have great attention to detail and the ability to process information quickly? If so, NSL have a fantastic opportunity for a Customer Service Officer to join our Customer Service team, responsible for providing an essential interface with the local Council, Stakeholders and public.
Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
What you’ll be doing:
- Supporting the Customer Service Supervisor in the implementation and maintenance of quality systems ensuring that best practice is identified and disseminated throughout the operation.
- Responsible for the processing, maintaining and updating of all calls, permits and notices.
- Ensuring customer enquiries are handled quickly and efficiently.
- Dealing with public enquiries and complaints in verbal and written form.
- Advising the public on payment/appeal methods and other issues regarding enforcement action taken on their vehicle.
What you’ll need:
- Ability to work well in a team and independently when necessary.
- Excellent communication skills both written and verbal.
- Focus on issue resolution and maximising customer satisfaction.
- High level of computer literacy in Microsoft Office, including Word, Excel and Outlook.
- Effective written and verbal communication skills.
- Strong administrative skills.
What’s in it for you:
- First Class Training & Development Opportunities.
- Flexible shifts for better work–life balance.
- Full training and development.
- Competitive leave plus Bank Holidays.
- Pension and Death in Service benefit.
- Recognition for your hard work.
About Us: Marston Holdings (including our NSL brand) delivers leading technology-enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces out and about in your local area. All offers are subject to DBS clearance. We are an equal‑opportunity employer committed to inclusion and fairness for all.
Customer Service Officer employer: Marston Holdings Limited
At NSL, part of Marston Holdings Ltd., we pride ourselves on being more than just a service provider; we are a community-focused employer that values our team members' contributions. With first-class training and development opportunities, flexible shifts for a better work-life balance, and a commitment to recognition and inclusion, we create an environment where employees can thrive both personally and professionally. Join us in making a positive impact in your local area while enjoying competitive benefits and a supportive work culture.
