At a Glance
- Tasks: Support customers by handling calls, processing payments, and resolving queries with empathy.
- Company: Join Marston Holdings, the UK's largest judicial services group with a positive impact.
- Benefits: Enjoy 25 days annual leave, discounts, and ongoing training in a supportive team.
- Other info: Flexible shifts with only 1 in 3 Saturdays required for work-life balance.
- Why this job: Gain valuable experience in a dynamic environment while helping people every day.
- Qualifications: Strong communication skills and ability to handle challenging situations confidently.
The predicted salary is between 24098 - 29453 £ per year.
Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you. As a Customer Service Agent, you will play a vital role in supporting customers and guiding them towards the right solutions. You'll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner.
This is a full time, 37.5 hours per week (working shifts between 8am - 8pm Monday to Friday). This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.
What You Will Be Doing:
- Handling inbound customer calls
- Taking and processing payments accurately
- Supporting customers with applications and account queries
- Managing sensitive or difficult conversations with confidence and empathy
- Updating customer records using internal systems
What We Are Looking For:
- Experience handling and resolving challenging customer situations
- Excellent communication and listening skills
- Strong organisational and time management abilities
- Confident using Microsoft Office applications
- A professional and friendly phone manner
- Able to work independently as well as part of a team
What's in It for You?
- Supportive, dynamic and friendly team
- Competitive annual leave: 25 days annual leave plus bank holidays
- Enhanced maternity/paternity packages (eligibility criteria apply)
- Pension scheme
- Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
- Work-life balance with only 1 in 3 Saturdays required
- Ongoing training and support to help you maximise your potential
Who We Are:
Marston Holdings is the UK's largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it's tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Customer Service Agent employer: Marston Holdings Limited
Marston Holdings is an exceptional employer that prioritises employee growth and a supportive work culture in Rochdale. With a commitment to diversity and inclusion, we offer hybrid working arrangements, generous holiday allowances, and comprehensive health benefits, ensuring our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions directly impact our success in delivering essential services.
