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- Tasks: Help customers with their queries and resolve issues while providing top-notch service.
- Company: Join Marston Holdings, the UK's largest judicial services group with a tech-driven approach.
- Benefits: Enjoy 25 days annual leave, health cash plan, and lifestyle discounts.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Full-time role with opportunities for growth and a positive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural people‑person who thrives on helping others? Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you – we would love to welcome you to our team where your empathy, communication skills, and attention to detail can change lives.
Engage is a technology‑driven field services provider part of Marston Holdings Limited. We have an exciting opportunity for a Customer Contact Agent to join our team. As a Customer Contact Agent you will be joining an existing team that delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf of our clients in the utility industry. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential. This is a full-time, temporary role for 9 months, offered on a fixed‑term contract.
What we are looking for:
- Experience of handling and resolving difficult situations
- Capable of handling high volume calls efficiently and professionally
- Ability to successfully meet client SLA’s
- Good understanding and use of Microsoft Office Applications
- Excellent phone manner
- Strong time management and organisational skills
- Utilities knowledge would be advantageous
What’s in it for you?
- Hours: Monday – Friday 9am – 5pm
- Contract: Full time 37.5 hours per week
- Free onsite parking
- Enhanced Maternity and Paternity Package (NB subject to eligibility criteria)
- 25 days annual leave plus bank holidays
- Health Cash Plan
- Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel, socialising and wellbeing
If this sounds like the job for you please apply....
Who we are:
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide‑reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion, or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.
Customer Service Agent employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marston Holdings and their values. This will help you connect your skills and experiences to what they’re looking for in a Customer Contact Agent.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling difficult situations during the actual interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've successfully resolved issues or helped customers in the past. This will demonstrate your empathy and communication skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your People Skills: As a Customer Service Agent, your ability to connect with people is key. Make sure to highlight any experience you have in handling difficult situations and resolving conflicts. We want to see how you can bring your empathy and communication skills to the table!
Be Professional and Organised: We’re looking for someone who can handle high volume calls efficiently. In your application, mention your time management skills and how you stay organised under pressure. This will show us that you can meet client SLAs and keep things running smoothly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step to align with our values and needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Marston Holdings!
How to prepare for a job interview at Marston Holdings Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Contact Agent. Familiarise yourself with common challenges in customer service, especially in the utilities sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a natural people-person, be ready to share examples of how you've successfully handled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your empathy and communication skills.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you manage high call volumes or meet client SLAs. Practising with a friend or in front of a mirror can help you refine your responses and improve your confidence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
