CCTV Team Leader

Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We have an exciting opportunity for a CCTV Team Leader to join our team, supporting the CCTV surveillance service for the London Borough of Hackney. You will be responsible for leading, supervising and developing a team of CCTV Operators to ensure the effective delivery of a professional and efficient surveillance service. You will play a key role in gathering intelligence and securing high-quality CCTV evidence to support crime and disorder reduction, while ensuring all activities are carried out in line with relevant legislation, policies and procedures.

Essential Requirements:

• UK Residency: Due to police vetting requirements, applicants must have continuously resided in the UK for at least the last three years.
• Driving Licence: Applicants must hold a full, valid UK manual driving licence.
• SIA Licence: Applicants must hold a valid SIA CCTV Public Space Surveillance Licence.

Please note that applicants who do not meet all three essential requirements will unfortunately not be considered for the position. This is a 12-hour shift-based role operating on a rotating 4 days on, 4 days off shift pattern, involving a mixture of day and night shifts:

• Day shifts: 7:00am – 7:00pm
• Night shifts: 7:00pm – 7:00am

Applicants must be comfortable and available to work both day and night shifts as part of the shift rotation.

What you will be doing:

• Supervising, motivating and supporting a team of CCTV Operators, monitoring attendance, performance and the quality of their work.
• Providing guidance, coaching and training to ensure the team delivers an effective and professional CCTV service.
• Overseeing the operation of CCTV cameras and surveillance equipment, ensuring incidents are monitored accurately and suspicious activity is identified, recorded and reported in line with agreed procedures.
• Directing Police Officers to live incidents via two-way radio where required.
• Ensuring CCTV footage and evidence are captured, stored, reviewed and retained securely, maintaining the highest standards of confidentiality and evidential integrity.
• Ensuring compliance with the Data Protection Act, Human Rights Act, CCTV Codes of Practice and relevant legislation.
• Carrying out equipment checks, identifying faults and ensuring any technical issues are reported and recorded promptly.
• Maintaining accurate records, reports and documentation, including preparing written reports and witness statements and attending court where required.
• Building and maintaining effective working relationships with colleagues, Council representatives, Police and other key stakeholders.
• Supporting the CCTV Operations Manager in identifying opportunities to improve service delivery and operational performance.

What we are looking for:

• Full UK Manual Driving license is essential.
• At least 1-year previous experience supervising or leading a team, ideally within a CCTV, security or control room environment.
• The ability to motivate, manage and develop a team to deliver a high-quality service.
• Strong communication and interpersonal skills, with the ability to deal professionally with customers and stakeholders, including in challenging or demanding situations.
• Good IT skills and the ability to maintain accurate records and produce clear written reports.
• Experience or knowledge of CCTV operations, surveillance equipment and two-way radio communication.
• Previous experience liaising with pubs, clubs, retail premises and local businesses, as well as monitoring and communicating with surrounding boroughs via two-way radio.
• A professional, organised and proactive approach, with the ability to maintain confidentiality and follow procedures.

What's in it for you?

• Flexible shift patterns.
• First-class training and development opportunities.
• Competitive holiday + bank holidays.
• Staff benefits – from discounts on retail shopping, travel and socialising to health and wellbeing.
• Enhanced Maternity and Paternity package (subject to eligibility criteria).
• Pension scheme.

To speak to one of our recruitment colleagues or discuss how your skills and experience may suit the role, apply online today and a member of the team will be in touch soon. New starters will be subject to clearance through the Disclosure and Barring Service (DBS). In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.