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- Tasks: Support customers by handling calls and solving problems with empathy and professionalism.
- Company: Join Marston Holdings, the UK's largest judicial services group with a purpose-driven mission.
- Benefits: Enjoy competitive bonuses, work-life balance, hybrid working, and 25 days annual leave.
- Other info: Be part of a dynamic team that values inclusion, fairness, and integrity.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No experience needed; just bring your communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Location: Rochdale
Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you - we’d love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives. At Marston Holdings, we're not just another contact centre. We’re a trusted partner to government and private sector clients, delivering intelligent, tech-driven solutions that make communities stronger and fairer. In this role, you’ll be on the front line - supporting customers, solving problems, and making sure every conversation counts.
What You Will Be Doing:
- Handling inbound and outbound calls with clarity and professionalism.
- Logging accurate details using our bespoke systems - attention to detail is key!
- Working with customers to negotiate payment plans in line with our company guidelines.
- Identifying and responding appropriately to vulnerable individuals.
- Maintaining regulatory compliance while always keeping customer care at the heart of what you do.
What We Are Looking For:
- You don’t need call centre experience – we’ll give you all the training you need. What matters to us is who you are:
- A great communicator - clear, calm, and reassuring.
- A problem solver who’s not afraid to think on their feet.
- Proficient with tech and quick to learn new systems.
- Empathetic, fair, and professional - especially in challenging conversations.
- Someone who cares about doing the right thing and representing a company with integrity.
Why You Will Love It Here:
- We believe in supporting our people so they can do their best work—and enjoy doing it:
- Competitive bonus schemes and incentives.
- Work-life balance - only 1 in 3 Saturdays required!
- Shifts between 8am–8pm, Monday to Friday.
- Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work.
- Free on-site parking facilities.
- Supportive, dynamic and friendly team.
- 25 days annual leave plus bank holidays.
- Enhanced maternity/paternity packages (eligibility criteria apply).
- Pension scheme.
- Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more.
- A values-driven team where inclusion, fairness, and integrity aren’t just buzzwords.
Who We Are:
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer— we welcome applicants from all backgrounds and walks of life. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Inbound Contact Centre Agent in Castleton employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Contact Centre Agent in Castleton
✨Tip Number 1
Be yourself! When you get that interview, let your personality shine through. Show them your calm and positive outlook, and don’t be afraid to share your passion for helping others.
✨Tip Number 2
Practice makes perfect! Before the big day, have a friend or family member throw some common interview questions your way. This will help you think on your feet and show off those problem-solving skills.
✨Tip Number 3
Do your homework! Research Marston Holdings and understand their values. This will help you align your answers with what they care about, especially when it comes to empathy and integrity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound Contact Centre Agent in Castleton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A positive and genuine tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Inbound Contact Centre Agent role. Highlight your communication skills and any relevant experiences that showcase your problem-solving abilities. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Marston Holdings Limited
✨Know the Company
Before your interview, take some time to research Marston Holdings. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As an Inbound Contact Centre Agent, communication is key. Practice articulating your thoughts clearly and calmly. You might even want to role-play common customer scenarios with a friend to get comfortable with handling various situations.
✨Demonstrate Empathy
Since the role involves dealing with vulnerable individuals, be prepared to discuss how you would approach sensitive conversations. Think of examples from your past where you've shown empathy and understanding, and be ready to share those during the interview.
✨Highlight Problem-Solving Abilities
Prepare to discuss times when you've had to think on your feet to solve a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your quick thinking led to a positive outcome.