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- Tasks: Handle customer calls, negotiate payment plans, and provide outstanding care.
- Company: Join Marston Holdings Limited, a leading service group focused on community improvement.
- Benefits: Enjoy a competitive bonus scheme, 25 days annual leave, and hybrid work options.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Be part of a supportive team making a real difference in customer lives.
- Qualifications: Empathetic communicator with tech skills and problem-solving abilities.
The predicted salary is between 25000 - 32000 £ per year.
Marston Holdings Limited is seeking an Inbound Contact Centre Agent in Rochdale. In this role, you will handle customer calls, negotiate payment plans, and maintain compliance while ensuring outstanding customer care.
Ideal candidates are empathetic communicators with tech proficiency, capable of problem-solving under pressure.
Enjoy perks like:
- a competitive bonus scheme
- 25 days annual leave
- hybrid work options
- a supportive team environment
Join a leading service group committed to integrity and community improvement.
Inbound Agent | Calm, Empathetic Communicator in Castleton employer: Marston Holdings Limited
Contact Detail:
Marston Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Agent | Calm, Empathetic Communicator in Castleton
✨Tip Number 1
Practice your communication skills! Since the role is all about handling customer calls, we recommend role-playing with a friend or family member. This will help you become more comfortable and confident in your empathetic communication style.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. We suggest jotting down potential questions or issues customers might have and thinking through how you'd respond. This will prepare you for those tricky situations during the interview.
✨Tip Number 3
Show off your tech skills! Make sure you’re up to speed with any software or tools that might be used in the role. We can’t stress enough how important it is to demonstrate your tech proficiency during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Inbound Agent | Calm, Empathetic Communicator in Castleton
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers. Use examples that showcase your calm and empathetic communication style, as this is key for the Inbound Agent role.
Be Tech-Savvy: Mention any relevant tech skills you have in your application. We want to see how you can navigate systems and tools efficiently, so don’t shy away from sharing your experience with technology.
Problem-Solving Skills: Include specific instances where you've successfully solved problems under pressure. This will demonstrate your capability to handle challenging situations, which is crucial for maintaining outstanding customer care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marston Holdings Limited
✨Show Your Empathy
As an Inbound Agent, your ability to connect with customers is key. During the interview, share examples of how you've handled difficult situations with empathy and understanding. This will demonstrate that you can maintain a calm demeanour while addressing customer concerns.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved issues under pressure. Think about times when you negotiated solutions or payment plans. This will highlight your capability to think on your feet, which is crucial for this role.
✨Familiarise Yourself with Tech Tools
Since tech proficiency is important, make sure you're comfortable discussing any relevant software or tools you've used in previous roles. If you know what systems Marston Holdings uses, even better! Showing that you're tech-savvy will give you an edge.
✨Research the Company Culture
Understanding Marston Holdings' commitment to integrity and community improvement can set you apart. Be ready to talk about why these values resonate with you and how you can contribute to their mission. This shows that you're not just looking for a job, but a place where you can make a difference.