At a Glance
- Tasks: Handle customer calls, process payments, and assist with applications in a friendly manner.
- Company: Join Marston Holdings, the UK's largest judicial services group with a supportive team.
- Benefits: Enjoy free parking, competitive leave, and discounts on shopping and leisure.
- Other info: Be part of a values-driven team that promotes inclusion and integrity.
- Why this job: Gain valuable experience in a dynamic contact centre while making a positive impact.
- Qualifications: Strong communication skills and ability to handle challenging situations.
The predicted salary is between 9.9 - 12.1 £ per hour.
Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team in Rochdale. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.
As a Customer Service Agent, you’ll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner. This is a full time, 37.5 hours per week (working shifts between 8am - 8pm) Fixed-term role for 3 months. This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.
What You Will Be Doing:- Handling inbound customer calls
- Taking and processing payments accurately
- Supporting customers with applications and account queries
- Managing sensitive or difficult conversations with confidence and empathy
- Updating customer records using internal systems
- Experience handling and resolving challenging customer situations
- Excellent communication and listening skills
- Strong organisational and time management abilities
- Confident using Microsoft Office applications
- A professional and friendly phone manner
- Able to work independently as well as part of a team
- Free on-site parking facilities
- Supportive, dynamic and friendly team
- Competitive annual leave
- Enhanced maternity/paternity packages (eligibility criteria apply)
- Pension scheme
- Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
- A values-driven team where inclusion, fairness, and integrity aren’t just buzzwords
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further. We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Customer Service Agent - 3 Month FTC in Castleton employer: Marston Holdings Limited
Marston Holdings Limited is an excellent employer, offering a supportive and inclusive work environment for its Outdoor Parking Enforcement Officers in Newark on Trent. With flexible working hours, comprehensive training, and attractive employee benefits such as health perks and pension schemes, the company prioritises employee growth and well-being, making it a rewarding place to build a career while contributing to public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - 3 Month FTC in Castleton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Marston Holdings Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Marston Holdings Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent - 3 Month FTC in Castleton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Marston Holdings Limited.
How to prepare for a job interview at Marston Holdings Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Marston Holdings Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Marston Holdings Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
