At a Glance
- Tasks: Lead and motivate a night-time team to deliver outstanding customer service.
- Company: Join NSL, part of Marston Holdings Ltd., a leader in community support services.
- Benefits: Enjoy competitive pay, generous leave, health benefits, and exclusive staff discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Previous supervisory experience and strong communication skills required.
Team Leader (Night Time) 12 month FTC
Location: Tameside
Salary: £16.45 per hour
Here at NSL, part of Marston Holdings Ltd., we are not just the "parking people"; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
About the Role
We are looking for a proactive and motivated Team Leader (Night Time) to join our Tameside Community Support team. This is an excellent opportunity for an experienced supervisor who enjoys leading people, delivering outstanding customer service, and working within the local community.
In this role, you will be responsible for supervising and supporting a team of Community Support Officers, ensuring high standards of service delivery throughout the night. You will play a key role in coaching and developing your team, maintaining strong relationships with key stakeholders, and ensuring all operational and contractual requirements are met.
What you will be doing:
- Supervising, supporting and motivating a team of Community Support Officers during night-time operations.
- Delivering team briefings, allocating daily duties and ensuring full deployment across the service.
- Responding to customer enquiries and complaints professionally while delivering excellent customer service.
- Monitoring team performance, carrying out patrol visits, and ensuring compliance with Council guidelines and Health & Safety requirements.
- Liaising with clients, Greater Manchester Police, CCTV teams and other partner agencies to ensure effective service delivery.
- Managing administrative responsibilities including rotas, Return to Work meetings, holidays, uniform requests, investigations and other people management duties.
What we are looking for:
- Previous supervisory or team leadership experience.
- Excellent communication and customer service skills with the ability to build strong working relationships.
- Ability to motivate, organise and support a team while working in a fast-paced environment.
- Confident dealing with challenging situations and making informed decisions under pressure.
- GCSE (or equivalent) in English and Maths.
- Full UK driving licence and competent IT skills, including Microsoft Word and Excel.
What you will get in return:
- 20annual leave days plus bank holidays.
- Enhanced Maternity and Paternity Package (subject to eligibility criteria).
- Health Cash Back Plan.
- Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing.
- Pension Scheme.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which meanswe'llconsider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disabilitystatusor any other protected characteristic.
We recruit and develop our people based on merit and their passion for creating better outcomes, andwe'recommitted to creating an inclusive environment for all employees
Night Customer Support Team Leader in Ashton-under-Lyne employer: Marston Holdings Limited
Marston Holdings Limited is an excellent employer, offering a supportive and inclusive work environment for its Outdoor Parking Enforcement Officers in Newark on Trent. With flexible working hours, comprehensive training, and attractive employee benefits such as health perks and pension schemes, the company prioritises employee growth and well-being, making it a rewarding place to build a career while contributing to public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Night Customer Support Team Leader in Ashton-under-Lyne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Marston Holdings Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Marston Holdings Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Marston Holdings Limited.
How to prepare for a job interview at Marston Holdings Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Marston Holdings Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Marston Holdings Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
