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For Companies At a Glance
- Tasks: Engage with customers to retain and advise them, maximising sales opportunities.
- Company: Join a fast-growing business with a friendly team atmosphere.
- Benefits: Competitive salary, OTE over £30k, and career development opportunities.
- Other info: Full training provided in a supportive environment.
- Why this job: Build a rewarding career while enhancing your customer service skills.
- Qualifications: No prior experience needed; just a positive attitude and willingness to learn.
The predicted salary is between 26500 - 26500 £ per year.
About this job
£26,500 to £26,500 per year, + OTE to over £30k + Benefits + Career
Contract Type: Permanent
Hours: Full time
This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.
You may have experience dealing with customers either face to face or over the phone, however no prior experience is necessary as full training can be provided on top of your existing customer skills.
What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with full training guidance.
In this role you’ll be responsible for contacting, retaining and advising new and existing stakeholders. Your working day will consist of making outbound calls to existing stakeholders with the intention of gaining repeat business, and retaining ongoing custom.
You will also maximise sales opportunities, add-ons and take direct payments all whilst providing a high level of customer experience.
Customer Retention Executive employer: Marstep
Contact Detail:
Marstep Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Executive
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with the flow of conversation.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to retain and advise stakeholders effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Retention Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the role! Share why you want to be a Customer Retention Executive and how you can contribute to our friendly team. A positive attitude goes a long way!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any customer service experience you have, even if it’s not directly related. We love seeing how your skills can transfer to this role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your desire to learn and grow with us. Keep it concise but engaging, and don’t forget to mention why you’re excited about joining StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Marstep
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand common scenarios you might face in a customer retention role, like handling complaints or upselling products. This will show that you’re ready to engage with stakeholders effectively.
✨Show Your Positive Attitude
Since a positive attitude is key for this role, be sure to convey enthusiasm during your interview. Share examples of how you've maintained a positive outlook in challenging situations, as this will resonate well with the hiring team.
✨Prepare for Role-Play Scenarios
Expect some role-play exercises during the interview. Practise how you would handle a call with a dissatisfied customer or pitch an add-on service. This will help you demonstrate your communication skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and training opportunities. This shows your genuine interest in developing your career and helps you assess if the company is the right fit for you.