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For Companies At a Glance
- Tasks: Lead technical projects, solve complex IT issues, and support diverse clients.
- Company: Join a growing tech firm with a collaborative culture.
- Benefits: Competitive salary, excellent benefits, training support, and career growth opportunities.
- Other info: Enjoy a supportive team atmosphere with opportunities for continuous learning.
- Why this job: Make an impact in a dynamic environment while developing your skills.
- Qualifications: Experience in Microsoft 365, Azure, networking, and problem-solving.
The predicted salary is between 40000 - 45000 £ per year.
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business.
Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal development and growth. They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users.
As part of a 20-strong engineering team, you'll work across a diverse portfolio of clients, delivering solutions in networking, Microsoft 365/Azure, security, and server infrastructure.
The role: We're seeking an experienced Senior IT Engineer to join our 3rd Line support team. As one of the senior members of the team, you'll be a technical escalation point. This role requires someone who can diagnose complex issues, design solutions, and coordinate resources across the team to resolve challenging technical problems. You'll work predominantly from our office or working on client sites with occasional work-from-home flexibility. This is a hands-on role that combines technical depth with client-facing responsibilities.
What You'll Be Doing
- Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure.
- Solution Design & Delivery: Planning and implementing infrastructure projects for clients, from initial scoping through to deployment.
- Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions.
- Team Collaboration: Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently.
- Continuous Improvement: Contributing to internal processes, standards, and security posture improvements.
- Out-of-Hours Support: Participating in our on-call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called).
Essential Requirements
Technical Skills You must have demonstrable experience in the following areas:
- Microsoft 365 & Azure: Administration, troubleshooting, and solution design.
- Networking: Configuration, deployment, and troubleshooting of enterprise network infrastructure.
- Firewalls: Configuration and management of both hardware and software firewalls.
- Server Infrastructure: Windows Server management, troubleshooting, and optimisation.
- Problem Solving: Proven ability to diagnose and resolve complex, multi-layered technical issues.
Certifications At least one Microsoft Expert-level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent).
Professional Attributes
- Strong communication skills with both technical and non-technical audiences.
- Comfortable working independently and making technical decisions.
- Pragmatic approach to problem-solving—knowing when to leverage external resources or vendor support.
- Willing to travel to client sites across North West, North Wales and surrounding regions.
- Full UK driving licence.
What We're Looking For
The ideal candidate is someone who:
- Enjoys the variety of working across different technologies and client environments.
- Takes pride in solving challenging problems that others can't.
- Values continuous learning and staying current with evolving technologies.
- Understands that great IT support is as much about communication as it is technical skill.
- Thrives in a collaborative team environment while being comfortable working autonomously.
Professional Development
We're committed to developing our engineers' skills:
- Full certification support: We provide all training materials and pay for exam fees.
- Performance bonuses: Additional rewards for completing agreed certifications.
- Career growth: As a growing company, we create opportunities for those who help us expand.
- Supported learning paths: We'll work with you to develop expertise in areas that interest you, including: Advanced Microsoft 365 and Azure certifications, Network certification, Cybersecurity specializations.
What We Offer
Compensation & Benefits
- Pension: 5% employer contribution.
- Holiday: 22 days annual leave, plus bank holidays, plus your birthday off, increasing by 1 day per year after 5 years (maximum 31 days).
- Mileage: 45p per mile when using your own vehicle (company vans available).
- Certification bonuses: Rewards for completing agreed qualifications.
- Training budget: All exam fees and learning materials covered.
Work Environment
- Predominantly office/site-based with occasional WFH flexibility.
- Collaborative team of 20 engineers across all support tiers.
- Modern tooling and equipment provided.
- On-call rota: 1 week in 8 (rare need).
Career Progression
You'll report to our 3rd Line Team Leader and work alongside other senior engineers. While we're currently a lean team, we're growing—and those who contribute to that growth will find opportunities to progress.
Senior IT Engineer in Chester employer: Marstep
Contact Detail:
Marstep Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer in Chester
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events. It's all about making connections and getting your name out there. You never know who might be looking for a Senior IT Engineer just like you!
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your experience with Microsoft 365, Azure, and networking solutions. Bring examples of how you've solved complex problems in the past—this is your chance to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a better chance to stand out in the crowd. Let’s get you that Senior IT Engineer role!
We think you need these skills to ace Senior IT Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Engineer role. Highlight your expertise in Microsoft 365, Azure, and networking, as these are key areas for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've solved complex technical issues and built strong client relationships in the past.
Showcase Your Certifications: Don’t forget to mention any relevant certifications you hold, especially those at the Microsoft Expert level. This will help us see your commitment to professional development and technical expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team.
How to prepare for a job interview at Marstep
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, networking, and server infrastructure. Be ready to discuss specific projects you've worked on and the challenges you faced. This will show that you not only understand the technology but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've diagnosed and resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to tackle challenging problems head-on.
✨Communicate Clearly and Confidently
Since this role involves client-facing responsibilities, practice explaining technical concepts in simple terms. You want to show that you can bridge the gap between technical and non-technical audiences. Good communication is just as important as technical skills!
✨Be Ready to Collaborate
Highlight your experience working in teams and how you've contributed to team success. Discuss how you’ve shared knowledge with colleagues or directed resources to resolve issues efficiently. This will show that you're a team player who values collaboration.