At a Glance
- Tasks: Keep our stock system updated and be the friendly voice for customers.
- Company: Join a growing business with a supportive, hands-on culture.
- Benefits: Competitive salary, cycle to work scheme, and free parking.
- Other info: Enjoy a variety of tasks in a friendly small-business setting.
- Why this job: Gain valuable experience and grow into a leadership role in a dynamic environment.
- Qualifications: Experience in admin or customer service is a plus, but not essential.
Genuine opportunity to develop into a supervisor/team leader role as the business continues to grow.
About Us
We’re a busy, growing business with an expanding customer base and increasing stock levels. We’re looking for an organised, friendly Administrator to join our small office team and help keep everything running smoothly. If you enjoy variety, like keeping systems tidy and accurate, and feel confident speaking with customers, this is a great opportunity to grow with a supportive, hands-on business.
The Role
You’ll split your time between keeping our stock management system up to date and being a helpful first point of contact for customers. No two days are the same — you’ll be right at the centre of the action.
Key Responsibilities
- Maintain and update our stock management system
- Log deliveries, track stock levels and flag shortages
- Liaise with suppliers to check availability, place orders and chase deliveries
- Handle incoming customer queries by phone and email
- Keep customers updated on quotes, installations and project timelines
- Escalate technical or urgent issues to the right team member
- Keep customer and job records accurate and organised
- Provide general office admin support (filing, data entry, document prep)
- Support the wider team with ad-hoc tasks as needed
What We’re Looking For
- Experience in admin, customer service or stock/inventory roles (not essential)
- Confident communicator — phone and email
- Strong organisation and attention to detail
- Comfortable using Microsoft Word, Excel, Outlook and Teams
- Able to work independently and as part of a small team
- Positive, proactive attitude and willingness to get stuck in
What We Offer
- £26,000–£28,500 per year, depending on experience
- Full-time, permanent role based at our Llay office
- Friendly, supportive small-business environment
- The chance to grow with a busy and expanding company
Benefits
- Cycle to work scheme
- Free parking
- On-site parking
Customer Support Administrator in Wrexham employer: Marstep Resourcing Solutions
As a Data & Research Administrator, you will thrive in a dynamic and supportive work environment that values collaboration and innovation. Our company offers excellent employee growth opportunities, comprehensive training, and a strong commitment to work-life balance, all set in a vibrant location that fosters creativity and teamwork. Join us to be part of a culture that encourages continuous improvement and values your contributions to our mission.
Contact Details:
Marstep Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marstep Resourcing Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marstep Resourcing Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marstep Resourcing Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Marstep Resourcing Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marstep Resourcing Solutions!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
