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For Companies At a Glance
- Tasks: Contact and retain customers while maximising sales opportunities.
- Company: Fast-growing business with a friendly team atmosphere.
- Benefits: Starting salary of £26,500 plus bonuses, casual dress code, and fun office perks.
- Why this job: Join a supportive team and build a rewarding career with full training provided.
- Qualifications: Excellent communication skills and a positive attitude towards learning.
- Other info: Opportunities for rapid career growth and performance-based incentives.
The predicted salary is between 26500 - 30000 £ per year.
This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career. You may have experience dealing with customers either face to face or over the phone, however no prior experience is necessary as full training can be provided on top of your existing customer skills. What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with full training guidance.
In this role you'll be responsible for contacting, retaining and advising new and existing stakeholders. Your working day will consist of making outbound calls to existing stakeholders with the intention of gaining repeat business, and retaining ongoing custom. You will also maximise sales opportunities, add-ons and take direct payments all whilst providing a high level of customer experience.
Our Requirements
- Excellent communication and rapport building skills.
- Confident, resilient and experienced in overcoming sales objections.
- Self-motivated and results driven with hunger for success.
- Must be a team player and a positive influence to others.
- Openly displays enthusiasm and a keenness to develop.
- Computer literate.
- Willingness to support wider business needs when required.
This is a rapidly expanding business, so the role will develop with business needs, there will be plenty of opportunities for the right candidate to make an overall positive and influential impact.
The Package
- A starting salary of £26,500 plus bonus/commission to over £30k uncapped.
- Permanent contract, working 35 hours a week Monday to Friday 8.45-4.45.
- Benefits above and beyond a pool table in the office, such as casual dress code, away days, access to learning as well as cash incentives based on performance.
- Opportunities for fast-track career and rapid pay growth for the right candidate.
Customer Retention Executive in Wales employer: Marstep Resourcing Solutions
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Executive in Wales
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to showcase your enthusiasm for learning and development. Share examples of how you've tackled challenges in the past and how you're eager to grow within the company. This will resonate well with the hiring team looking for self-motivated candidates.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role.
We think you need these skills to ace Customer Retention Executive in Wales
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We love candidates who are eager to learn and grow, so don’t hold back on expressing your desire to build a career with us!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Even if you don’t have direct experience, focus on your communication skills and any customer interactions you've had – we want to see how you can contribute to our friendly team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your potential as a confident communicator right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Know Your Customer Skills
Even if you don't have direct experience, think about any customer interactions you've had. Prepare examples of how you've built rapport or resolved issues, whether face-to-face or over the phone. This will show your potential employer that you understand the importance of customer relationships.
✨Show Your Enthusiasm
This role is all about having a positive attitude and a desire to learn. During the interview, express your eagerness to develop your skills and contribute to the team. A genuine enthusiasm can set you apart from other candidates.
✨Prepare for Sales Objections
Since overcoming sales objections is key in this role, think of common objections you might face and how you would handle them. Practising responses will help you feel more confident and demonstrate your problem-solving abilities during the interview.
✨Highlight Team Spirit
Being a team player is crucial in a friendly environment. Share examples of how you've collaborated with others in the past, and be ready to discuss how you can positively influence your future colleagues. This will show that you're not just focused on individual success but also on contributing to the team's goals.
